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Review fromNatalie L
Date: 01/16/2025
1 starNatalie L
Date: 01/16/2025
Very unprofessional and poor communication. Changed price and timeline and expected to be paid before the job was completed. Obviously because they knew their work was inferior and couldnt complete the job to anyones satisfaction. I couldnt imagine feeling right about the unfinished product they left me with!! I would highly recommend not paying these people deposits first.
JT Custom Carpentry, Inc.
Date: 01/17/2025
I am sorry about this clients dissatisfaction. I always called her when I needed to come by and get measurements and answered her phone calls.. I drove to NH to pick up the glass she bought for her cabinets on my time. The main deposit was for the wood to build the cabinets by the subcontractor I had do the job who was a cabinet maker. She decided on the stain and it wasnt our fault it didnt match her cabinet. Last minute, she decided she wanted a finish on them which wasnt in the initial estimate. We delivered the cabinet doors one day, went back two days later with trim pieces and finished hanging the remaining doors. At that point she was going to strip the doors because she was dissatisfied with the stain that she had picked out and had on the cabinets. Originally we were only making cabinet doors, not staining or urethane coating them. That wasnt part of my initial estimate. She also added keyed locks. I left locks and didnt charge her for them.
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