We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hardware Sales

Fairwind Marine Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 6/14/24 I purchased two tubes of caulking. upon usage I found the product to be no good due to curing and hardening to a solid in the tube rendering it useless. I attempted to return it with no success and was banned from the store. Then I discovered from the manufacturer the product had a max ***** life of one year and the product he sold me was four years old. the mfg. contacted the store and ordered all of their product to be removed from the *****. This to me is a blatant fraud and I have lost 6o. dollars.

    Customer Answer

    Date: 06/29/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 07/10/2024

    In response to Mr. *************** complaint, please note that he was an employee of Hannas garage which when sold became Fairwind Marine. There was a space between ownership where the business sat idol. When I was hired to manage Fairwind Marine, ************** asked what the chances were of him being hired. Going on former reputation I told him then that chances were minimal. It was obvious that he was disgruntled and has been for the past 10 years. Nine chances out of 10 when he purchases something at my store, he will return it within a couple of days. The product in question is not a product that has a shelf life however it does have best to sell by date.  At the time of the transaction, he purchased two tubes of caulking, one of which I replaced because it was hard. He used one tube of caulking and then tried to return the second one saying that that one was also hard. It was unopened, so not possible to know that it was hard.  It is our establishments policy in order to get a cash refund one must have the receipt for the product. He did not have the receipt therefore we did not refund his money. 

    Respectfully,
    *****************************, Manager
    Fairwind Marine

Fairwind Marine Supply is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.