We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

Sunday River Ski Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

This profile includes complaints for Sunday River Ski Resort's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sunday River Ski Resort has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 27th some friends and I stayed up at cabins I own and rent out at Sunday River. Some friends have the Ikon pass so they let some of the people we were skiing with use the discount. We tried to do this all online but the site was not working correctly. We called guest services and they were helpful but said the site rarely works and to come in and they would assist us. When we got there we waiting for 20 minutes while a young man had his head down and wouldn't look at us while 2 other Woman helped guest. One womans name who worked at guest services was ******. Once we asked if someone could assist us ****** raised her voice and began to berate us. Finally the younger man helped us as ****** was still berating us and raising her voice explaining they were extremely busy (there was no one there, it was a Monday morning around 11:30). Once the younger guy brought us over he was rude as well. He told us we needed the to keep the ticket we got from skiing 2 years ago. He charged us an extra $5.00 for this. At that point we didn't care we just wanted to get out of there and go skiing. We up paid and ended up paying $97.00 which was actually more that if we had just gotten a half day ticket.

    Sunday River Ski Resort is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.