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Business Profile

Trailer Sales

Wilson's Recreation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The before November 14, 2024, I dropped off my 120cc Jeep for service, to be fixed up to sell. The owner told me they would check it out and give me a quote. They called me the following day with a quote of $200-$300. I gave them the go-ahead to fix it. When my partner attempted to pick it up on 11/14/24, he questioned the bill, as it was $81.92 higher than the high end of the quote. He told them that I would be willing to pay $325. The owner said "we don't negotiate." I told him to leave the **** and I would deal with it the following day. When I questioned the bill, I was told that it was the new battery they put in. I knew it didn't need a battery, and I found the same battery at ********** for $25.99. His response was "we can take it out and put in the old one." How do I know what battery was mine originally? I unhappily paid the bill and asked him to start and load it. It was smoking quite a bit, which it was not prior to me dropping it off. I had a guy coming to buy it the next day who is VERY familiar with small engines and when it wouldn't start, he began his search for trouble under the hood. The gas line that ******** replaced was too long and kinked, not allowing gas to get anywhere. I noticed that the type of oil that they put in was NOT the correct type. I wonder if they actually put in high octane fuel, which is the manufacturers recommendation for these vehicles. The battery connections have a spot where they can be clipped in but they were just hanging. The man also found disconnected wires, so he stripped and connected them. After more time and inspection, he discovered that the engine was "toast." Considering the mess under the hood (very dirty too), I have to wonder if that was even the engine that came with it. I brought a vehicle in for repair, was charged more than the quote, and got a vehicle back that was unusable, and I was charged more than I was quoted. I also can't sell it now. I emailed ******** on 12-11-24 and heard nothing back.

    Customer Answer

    Date: 01/07/2025

    I have not heard from the business in response to my complaint. 

    Business Response

    Date: 01/13/2025

    The customer brought a Children's Jeep in for repair. According to our records, she wanted to get it running as she was going to sell it. We looked it over and estimated $300 to get it running. Estimates are our best guess when dealing with non-running equipment because we may get into a machine and find additional issues when we actually get it running which was the case with this unit. We changed engine oil, replaced carburetor and air filter, replaced old fuel, replaced 2 dry rotted fuel lines, adjusted speedo bracket so the speedometer would work, changed spark plug, and attempted to charge her battery however after charging it would not hold a charge so we replaced the battery under the assumption that she would want it since the machine cannot run without it. We got the machine started and immediately noted excess smoking which is indicative of an engine failure in the top end of the engine. We advised the customer of this when contacting her and she advised that she was going to leave it that was as she was selling it. 

    Fast forward, a man came in to negotiate the bill. I did in fact tell him that we do not negotiate and I did tell him that we can remove the battery. The cost of the battery for a ***** brand battery is $89.95 plus tax. Since we did not include the battery in our estimate and we did not call them to ask to have it installed, we would just remove it and put their old battery in, no problem. That would have kept their bill under the estimated amount. They did not want this and wanted the battery for free - not reasonable. 

    The accusations that we swapped her engine and that we caused it to smoke are baseless - we have a great reputation in this community and would never do that. I am shocked that anyone would even suggest it, but perhaps I shouldn't be with the way society treats each other now.

    The belief that we put the wrong oil in is just silly - we use 5w-40 JASO MA2 in this climate, period. Our technicians are factory-trained and perform engine rebuilds all the time - we know which oil is appropriate for this machine.

    Her other concerned regarding disconnected wires - these machines come with standard harnesses with extra plugs in many places - from the factory. 

    The engine was bad - we knew it and we communicated it to the customer and we stated it on her invoice. On her invoice it said "Machine starts and drives good but is smoking (will need
    top end)." The customer knew the engine was bad, yet she still put it for sale - we saw her Marketplace listing on ******** in which she never disclosed the engine issue.

    We take a lot of pride in helping people, we have a great reputation and the easy thing to do would be to give her all her money back and lose the money to make this go away, but that is not the right thing to do.

    Customer Answer

    Date: 01/13/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *******

     

     

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a warranty on my atv, It been over ****************************************************************** 30days and from My knowledge they haven't got the parts yet keep giving me run around

    Business Response

    Date: 07/17/2024

    The customer had a failure of his braking system on his New ATV which required parts to be ordered from the manufacturer. Unfortunately, these parts were on backorder from the manufacturer and were not available immediately which we advised the customer. In these cases, there is little that we can do as a dealer. We contacted  the manufacturer several times to get an update on the parts to assist the customer. The parts were shipped second day air from the manufacturer when they came off backorder - we installed them the same day they arrived. Unfortunately, backorders do happen and we understand the frustrations when they do. We did everything we could do to get these parts and complete the repair as fast as we could, however the process did take roughly a month. Since the repair was complete, the customer is happy and thanked us for the assistance - we believe this issue to be entirely resolved at this time.

Wilson's Recreation is NOT a BBB Accredited Business.

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