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Business Profile

Gutter Contractors

R.P. Builders & Handyman Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service was 8/8/24 and amount I paid was $425.I had been without water and a young man named *********************** informed me he was a general contractor and had his own business so I asked if he could take a look at the problem. He started off with toilet, made some repairs. Then worked his way into the kitchen and made some connections from pipes to the hot water tank. He went to the store several times not having the correct pieces, spent more time driving than resolving any issue. Indicated to me several times he would have water before the end of day whether it was hot or not unknown but would at least have water. Once he had everything "connected" still heard a leak and saw a leak coming from under the mobile home. I informed him about pipes and an access hatch in the bedroom, but he never looked. He told me the leak was my main line they would have to rip apart my bathroom, replace the main line, fix any rot, and install a new shower which they quoted me for $1800. He insisted this project he was doing now would be charged separate from that and because of this he now can not get me any water. He told me parts were roughly around $250, which is not accurate, and my total came to $425. I paid this company was provided no receipt on work they did or how much was charged for their labor. A few days later my cousin comes up and takes a look, finds the leak which was not what ****** had indicated and is able to get me running cold water. When he was looking at all the "work" ****** did it fell apart because he used pipe dope to connect everything. I asked politely for ****** to come back and he basically said I handled the situation wrong in addressing that his work fell apart and when he did come to the house he was very defensive and rude. He informed me he would get receipts and be back and his work was warrantied however he never came back and ignored my messages. I reached out to the "owner" *************************** and never heard anything.

R.P. Builders & Handyman Service is NOT a BBB Accredited Business.

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