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Business Profile

Auto Repairs

Murray's Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to ******** campus service 19 ************** ***** ***** ***** to get my car inspected and when taken my car was lifted incorrectly and ruined my rocker panels which were just replaced days before I went to talk to them and the mechanic got defensive acted like he did nothing wrong it was because my car had rust on it so we couldn't resolve the problem and I don't have much money I spent 120 per side for brand new rocker panels that were destroyed when he lifted my car wrong driver side and passenger side were damaged

    Customer Answer

    Date: 01/13/2024

    I have not heard from the business in response to my complaint.Thank you

    Business Response

    Date: 02/01/2024

    Customer never said they put rockers ***** on the car. Couldn't tell until after the car was lifted. The rocker ***** were not installed correctly. Business offered to fix them, or replace the rocker *****, but will not pay for body work as that was not their fault. Car failed inspection for many issues, including rust, which caused the damage. Customer can call business to resolve issue.

    Customer Answer

    Date: 02/14/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    Hello he replies that my car was ***** but nowhere in the invoice he gave me said anything about it all I wanted was him to fix my car if he would have looked before he lifted he would have saw it's not a strong spot to lift from should have lifted from a **************** enclosed is my receipt says nothing about rust. Thank you for your time sorry it took so long to get back to you I also contacted the district attorney and they needed an estimate and a scanned image of my invoice 

Murray's Service Center is NOT a BBB Accredited Business.

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