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Business Profile

Manufactured Homes Sales

Twin Town Homes, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a double wide / manufactured home from ********* ****** in July of this year. We are unable to get them to complete transport damage repairs. ****** ( co owner) is having her office staff dodge our calls. There is interior and exterior transport damage that is yet to be repaired. The final walk through is yet to be complete also. Our next step is to hire a contractor to finish the house and bill them at a 20% mark up or small claims court.

    Business Response

    Date: 12/10/2024

    Good morning ***,
    We set your home on September 10th, from there, our crew diligently worked on your home after the set to start the process of getting your home on it's way to completion. on 10/11 we tried calling to inform you an update on the service items pertaining to the transport cosmetic damages, that we're still waiting on them from the factory and as soon as we had them, we would follow up and complete them as soon as we could. My sales associate, ******* tried calling, then followed up with an email stating this. 


    We had followed up on 10/15 informing you we had steps and would be delivering by the end of this week. 
    From this point forward, we were making phone calls. to communicate any updates. 
    on the week of 10/21, I made a phone call to connect with you after getting a missed call from you giving you another update that I still had not received the parts.


    on 11/8 we had scheduled service for your home, and I sent a tech down to replace the items in need. and on 11/27, I sent another tech to perform service. 
    You have called our office and expressed your frustration on the wait time of the exterior service items and we apologized for this delay, and expressed this was out of our control as we had to rely on the factory from PA to ship the materials to us. 


    Most recently, I have made attempts to call you and left voicemails. We discussed this disconnect last week and showed the attempts to call. I texted you a video of my calling your number and it going right to voicemail, you confirmed in an earlier text that my outgoing calls to you were in fact, your number. I then followed up with a text message. When you returned my call last week, I discussed I would text you since this method appears to work. I texted you on

    Saturday, December 7th, 2024 at 8:30 saying we had availability all week, and asked what day and time worked best for you, and heard nothing from you in return. 
    I am trying to communicate with you. We do value you as a customer, and are trying to work with you, not against you. 
    Please call the office or text me back to schedule. We would really like to take care of you. 


  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a mobile home from them this summer. And was told it was done by the 1 st of September. As I moved in nothing. Was completed I have cracks in ceiling. Siding is bubbling. My counter tops are lifting. ,title work in bathroom is cracked. Floors have holes in them. Electrician has been here wiring is all messed up. I have pictures to prove all this. Its been almost four months and they havent try to make it right. They had 45 days to complete the home and never did

    Business Response

    Date: 12/12/2022

    Good morning, *****,
    We delivered your home on 8/2/2022 and the final walk through was performed on the 19th of September indicating that we did in fact complete your home within the 45 allotted days set forth on our signed agreement dated 4/19/2022.We also communicated service items could come up upon a walk through and wouldnt prevent you from living in your home.


    On September 19th, we completed a walk through with you and one of our techs. The only items you pointed out to him and he reported back to our office were the wavy siding and the broken tile at the master shower. The countertop was not broken at this time. As shown on the attached pictures. Nor were there any issues with your linoleum damaged. 


    on September 27th, we communicated with you upon receiving your initial email on the damaged countertop that we had pictures of this same countertop in your home not damaged. We had communicated with you that your countertops were not damaged upon our completion of your home, therefore, they had to have been damaged after or while moving in not from the manufacturer. Which is not covered under warranty. 


    On September 13th, we informed you we would have an electrician take care of your electrical concerns and on October 3rd you emailed us stating you were forced to take care of them on your own, which we did not force you. At the time of hearing about this, we were apologetic for the wait on the electrician, we dont dictate his schedule and it wasnt an emergency. We did ask you to send us the bill for the electrician taking care of what you were concerned about so we could reimburse you. The outlets that were tripping the breaker were arc-fault breakers that can often trip the breaker with small appliances, but they are code for new homes to be arc-fault breakers. This was not an emergency.


    On October 3rd we emailed you letting you know we want to take care of your ceiling; we were waiting on the factory to send us materials to service your ceilings so it matched. We tried taking care of the ceiling cracks with another product, it just didnt match. I will expedite this material to service you.


    on Nov. 22nd you indicated that an electrical outlet was not working in your living room. We immediately responded to your email. Our question to you was if it was the switched outlet? Does the outlet work when the light switch is on, or it doesnt work regardless. We didnt hear back from you on this.


    On Nov. 23rd you informed us that the factory was supposed to be out in November, but you hadnt heard from them. We did follow up with the factory as we indicated in our reply to which you replied, no rush, just let me know when he is coming. I know its the Holiday. Thank you


    After this Holiday, we had a staff change in the office. ***** no longer works for us and I am taking over. I will make sure you get your owed factory service, and we do appreciate your patience with us.


    We do stand behind our product and absolutely want you to receive the service from the manufacturer you deserve. I will do my best to expedite this service for you.

     

    Thank you,

    Kindly,

    *******************************, VP

    Customer Answer

    Date: 12/12/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Twin Town Homes, Inc. is NOT a BBB Accredited Business.

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