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Business Profile

Air Quality Services

Aerus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by Midcoast Aeros to arrange a date to service a special water filter installed in 2020. On March 6, 2024, ******************* and another gentleman came to the house for the service call. Rather than even look at the water filter, the meeting turned into a sales call after ***** and his associate performed some water tests that they said showed my water had a bad problem with silt in the water - which I was already aware of - and did a hard sell on a new ion filter system for a price of $9,861.76. I was offered a financial package which I agreed to (60 months @ 9.9% promotional). Installation was schedule for March 28, 2024.Unfortunately I was then hit with a tax bill and some other expenses that made me believe it was not smart of me to take on additional debt given the recent expenses and because I already carry a huge credit card debt (approx. $40k) so I wanted to cancel the purchase. I called ***** around 3pm on Friday March 22 to tell him I wanted to cancel. ***** was at another client and asked to call me back when done, which he did right before 5pm. He kind of freaked out when I explained I was not able to take on further debt. We agreed he would call me on Monday the 25 to discuss but I got no call. Instead on Tuesday I received an email with a detailed invoice for $3,828.97 for cancellation fees due. I responded via email saying I would not pay any cancellation fees period, given I had told him I wanted to cancel almost a week before the scheduled installation. We are now at a standstill.I am appalled at not only the significant amount of cancellation fees and ***** reaction to my request. I have reviewed the paperwork I received and cannot find any mention of a) their cancellation policy nor b) the fees that would be imposed if a contract was cancelled. I think the fees are exorbitant and I need advice on how to move forward.Note: I cannot figure out how to attach the invoice as it came in an attachment to email

    Customer Answer

    Date: 04/11/2024

    I have not heard from the business in response to my complaint.

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