Reviews

Review Details

• Review fromLaura D

  Date: 01/15/2025

  1 star
  Beware of the fine print! Auto Europe will deny your refundable deductible coverage claim if you don't have a local police report for any damage to the rental car (even when there wasn't another vehicle or other property involved). ***!!

• Review fromThomas D

  Date: 02/07/2024

  5 stars
  **************** with ****** to book the rental was excellent. He did several searches to find the best locations for pick up and drop off, as well as the best car and rate for us. Hopefully, our experience on site with the rental will be just as good.

• Review fromYuri W

  Date: 11/29/2023

  1 star

  Yuri W

  Date: 11/29/2023

  1. I had prepaid for my car reservation to AutoEurope.2. The *** was initially discussed via email and confirmed by Auto Europe as unnecessary, subsequently being removed from the reservation 3. However, upon my arrival to collect the car in ******, Europe Car declined to honor this agreement.4. Despite my request, the manager at Europe Car refused to contact Auto Europe to address and clarify this matter.Instead of providing the car in accordance with the agreed terms, they suggested that I might have to wait for hours or even days.5. At the time of signing the agreement, I made it clear that I would pursue this dispute through all available channels.I believe this situation reflects poor business practices and it felt as though I was being compelled, in a coercive manner, to pay for something I had explicitly requested to exclude.No disputes rendered a positive resolution.Be aware, Auto Europe does not stand by its agreements.
  

  Auto Europe, LLC

  Date: 01/24/2024

  Dear ****,

  I came across your review and wanted to personally look into your customer service file. As stated in our voucher terms, the *** is in fact optional and should not have been mandatory to pay in order to check out your reservation. As Europcar is maintaining the *** charge because of the signed rental agreement, Auto Europe will issue a good will refund for the local *** charge.

  -******

  Customer Service Manager

• Review fromAlex B

  Date: 11/20/2023

  1 star
  I booked a car through Auto Europe in late August for a trip this September, 2023 in ***************. Paid for full insurance including theft protection, booked a mini car, **** 500 or equivalent. Upon arriving at the Europecar dealer in *******, ****** the salesperson convinced us on upsizing the car with the rationale that we would need a larger engine for driving the car on the freeway and in the hill country outside of *******. He claimed that the mini car was intended only for intercity use. Why would I even rent a car for this purpose in *******, when the public transportation and/or walking would be a much simpler option? He then also sold us on upgraded insurance. Being unsure whether my original booking was for comprehensive insurance and because it was a first time driving in ******, my wife and I decided to play it safe and upgrade. Now, weeks later, I am able to confirm that I did book the original rental with full insurance so now Ive paid for that service twice. I feel cheated for that alone.On top of all this however, more than a month after we returned the car, we were charged two Administrative Fee-Fines of 45 euros each, with no further explanation. We came to find out that we had additionally received two speeding violations for 51 and 53 km/h in a 50 km/h zone. Ridiculous of its own accord that this is a speeding violation, it added insult to injury that on top of the 90 euro fines we were charged by the ****** government we were also charged these two 45 euro fines by Europecar. I am now discovering that they charge these fines for the additional step of turning over your information to the ****** authorities, like that takes any real additional input on their part. Overall, we felt scammed by this whole rental process and would absolutely not rent from Auto Europe or Europecar again. It would be nice if they would take some action at least to refund the doubly charged insurance but even that *** be asking too much from them.

• Review fromGordon C

  Date: 08/21/2023

  1 star

  Gordon C

  Date: 08/21/2023

  I booked a **** Fiesta automatic vehicle from Auto Europe six months prior to the pick up date of 28 July 2023, and paid $1324.39 CAD. I was travelling to ******* with my son for a 16 day road trip, primarily to give him experience driving in ******* on the left side of the road. He has been driving in ****** for more than ten years but only ever driven an automatic vehicle. Air Canada changed our flight time slightly meaning that the pick-up time would be 1 hours later than booked. So when I received an email from Auto Europe two days before our flight and read on the attached Confirmed Reservation form (stated ironically beneath the Tips for a Smooth Rental Experience) to: let us know if youre delayed so we can be sure your car will be held, I called the number to inform them of this.I was advised that my original booking was now cancelled and that I would have to pay an additional $800 for a new booking of a similar automatic vehicle. Being unwilling to pay an additional $800 on top of the $1324.39 CAD I had already paid six months earlier, and being desperate to ensure we had at least a vehicle for our planned road trip in *******, I very reluctantly agreed to hire a manual car instead. My son never got to drive in *******, and my having to drive a manual to visit family and friends on our 16 day road trip made it a tiring and disappointing one.On my return, I sent a letter of complaint to Auto Europes customer service and copied in the Executive Chairman, ***********************. I received a sincere apology from ***************** and his assurance that the **** ******************* as well as the Reservation Manager would come back with a satisfactory resolution. The response was from someone signing themselves: (PWM) *******, Completed Rentals Supervisor, who responded that the cancellation of our car rental due to an hour and a half delay is their standard practice and would continue. I am being reimbursed $30 CAD as a gesture of goodwill.
  

  Auto Europe, LLC

  Date: 08/22/2023

  Dear **************, Good day, I am writing to you per your request regarding completed rental voucher CA1482765 in ****** for 18 days that began on July 28th. We understand contact was made with the Auto Europe reservation team to amend your arrival time into ******, at that time a higher price for the automatic transmission was presented. Due to the rate of the automatic increasing since the time of reservation a decision was made to take a manual transmission instead which led to your son missing out on the driving experience and the inconvenience of one driver,for this we sincerely apologize. We have escalated your comments to our reservations team and will provide coaching to the agents involved to ensure this doesnt happen again in the future. Your rate should have been matched and reservation secured. At this time our completed rentals department has already provided compensation in the amount of $30.00CAD, for this inconvenience we are additionally refunding $260.00CAD a reduction in rate from the $1256.40CAD paid to $966.40CAD . Again, we sincerely apologize for the inconvenience incurred and hope this resolves our matter. If you have any questions or the need for further assistance, please do not hesitate to contact me.Best Regards,******************* Reservation Manager Auto Europe *** ***********************

• Review fromVandeep B

  Date: 07/28/2023

  1 star

  Vandeep B

  Date: 07/28/2023

  BEWARE!!!! WORSE EXPERIENCE EVER!!! We booked this 5+ weeks ahead of our travel date, and our first time traveling with our daughter we wanted to make sure everything went smoothly. But it did not.The process took 3 plus hours. I rented an automatic premium class.I called the day before to let the office know we will arrive ~11:30am (our reservation was for 11am).There was a line of about 4 people with 2 customer service agents, one male one female.I started the process with the female agent and she was taking her time because our car was not available. Waited about 20+ mins.So she told me they would change our car. I confirmed if our luggage would fit, and she said yes.However after 30+ mins i was told that car was not available and well get a different car.We were then told were getting a fancy ********* I confirm with them again, will it fit my 3 large suitcases and stuff for my daughter. The female agent says yes. After about 60 mins, i see that it is a sedan. How is this sedan going to fit all of our luggage?! It obviously did not, and I had to go back to the office. Because of this, my wife had to feed our daughter on the ***** of the garage. How degrading. I went back to the office and now the male agent decided to help me. He then gave me a ***** SUV, which is definitely in a much lower class then what I paid for. In a rush, i ran back and got my wife and daughter, changed my daughter ON THE ***** OF THE GARAGE and packed up the *****. Only to learn there is no GPS which is what we paid for. I went BACK to the office and he said sorry, i can only refund you the gps money. I still dont have the refund. I had to pay for an extensive GPS service in order to drive through the countryside in *******.Almost 4 hours later, we left. They offered no help, no remorse, and they didnt care how much we were degraded. I was so disappointed that I even returned the car a day early. This is the most appalling service of all time. Avoid at all costs.
  

  Auto Europe, LLC

  Date: 07/31/2023

  Dear *************************,Thank you for your inquiry regarding Voucher # *******.We had sent an email on July 27th.Europcar has responded to our inquiry, and sincerely apologizes for the delay in their response. Please note Europcar has asked us to pass along their apologize for the situation that transpired locally.Please note Auto Europe has refunded ******USD to the credit card we have on file, which is an AMEX ending in ********. This should post within **** business days.Concerning the **** the cost was not included in the prepaid rate, neither did the local supplier bill for GPS. The voucher sent prior to pick up states:Additional fees to be paid locally, if required:"GPS: EUR *****, per day, VAT included, **** charge ofEUR *****, per week, VAT included, paid locally "As you were not billed for **** there would be no refund. I have sent the voucher to your email for proof.Thank you for allowing Auto Europe to assist you in this claim. Should you have further questions, please feel free to contact us any time.Best Regards,***************************** Completed Rentals Supervisor Auto Europe Email: ***************************************** Reservations: **************

• Review fromYevheniia B

  Date: 07/11/2022

  1 star
  We booked a car through Auto Europe, but they withdrew almost 2000$ from the account and did not warn us that they needed 3 days to find the car. As a result, there was no car for the desired date. And it's good that I myself called them in advance to clarify why the booking was not confirmed. Otherwise, we would have learned this information on the day of departure with suitcases in our hands. And now we need to wait around a week to get our money back.