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Business Profile

Consignment Services

Cherished Possessions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I consigned 16 items with an agreed 50/50 split of the sale proceeds. After many months without hearing from them, I visited asking for an update and received partial payment. Some items were still on the floor, so I took them back. Months later I went again looking for an update and was informed "since I didn't return in time, they did not owe me anything and had disposed of my items". I have forced them into an investigation and they have since provided a flimsy hollow response. These people are crooks and continue to cheat the public. ****** them on social media and you will see: *********************************************************************************************************************************

    Business Response

    Date: 05/13/2025

     

    Please see attached letter and Five Exhibits.

    Regarding:  ****** Forgit 

    Complaint #********

    Thank you 

    Cherished Possessions

    ****************

    ********, ME  04103

    Customer Answer

    Date: 05/16/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    Dear BBB & CP,

    I have attached a document as my official response. I also believe the selling process at CP is suspect and arbitrary and as a consignor I am not receiving the correct amount. 

    Regards,

    ******

     

     

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back on 4/23/2024, Cherished Possessions picked up furniture I agreed to give them to sell on consignment. I was told that I would get an agreement and when anything got sold, a check for my share. Ive called monthly and nothing has been forthcoming. No agreement, no inventory and no money! I was told that $170+Was due me in July. Nothing has been received.I want the money owed to me and accounting/status of my furniture awaiting sale. I have photographs of everything which could be evaluated should I have to take this business to court. I dont want to do that.They seem to have changed the business to a pub! That may be profitable for them but certainly not for the consignment sale of my furniture. I have talked to **** about this as well as ***(?) and woman who fills in when the two owners are unavailable.

    Business Response

    Date: 10/25/2024

    Near the end of May 2024 Cherished Possessions picked up items from ******* ******.  Please see attached list. 

    Inventory List - All 

    A check has been prepared and sent to ******* ***** for the sold amount of $159.60. (Copy of check attached.)

    Check #**** dated 10/18/24. It covers Item 1, 3, & 5 that have been sold. (Payout Detail it shows ********* 50% of the selling price that she is paid.

    ******* has three items still in the store for sale. Inventory List - Available & Past Expiration (nursing chair reproduction, ash cabinet, & large floor clock)

    We are still Cherished Possessions and have been for over 30 years. We have a restaurant & pub at this site as well. It is run separately from Cherished Possessions.

    The delay was the check needed an updated address when ******* spoke to the store it was added into the system. A check has been issued. If she has any questions, would you please let us know.  

    Thank you for your assistance.

    Cherished Possessions

     ****************

    ********, **

Cherished Possessions is NOT a BBB Accredited Business.

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