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Business Profile

Doors

Door Services, Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Door Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Rachel W

      Date: 03/22/2024

      Door *********** So dissatisfied with your company. I set up an appointment in February to get my garage door serviced in and scheduled it for today at 0830. No show. So I call at ********************************** " Oh, we showed up last Friday and no one was home." I asked then why didn't you call me? No answer for that, but sends me to the scheduler. She tells me " We have you scheduled for Mach 22nd at 8:30." I responded "Today's March 22nd". I hear her exclaim"Oh!" I told her that I took the day off for this and I was not happy. She said let me see what I can do, we'll get someone out there today. I said it needs to be right off because I have plans at 1100. She said she'd call right back. A half hour later.....no call. I call back and asked what was the status, you said you'd call right back. " Oh, my tech is out in Scarborough, I'm waiting for him to call back." Now I'm really frustrated. Then she then begins to tell me the appointment was for February 22nd and no one was home. Same line the other person gave me, just another date....I asked again why wouldn't you call me if I wasn't there ? " Oh, we did, several times". I did not receive any calls either time. I told her no way it was for that date as I scheduled a furniture delivery for today and took the day off. She inferred that I was at fault.So, out of the three people involved here, someone is full of ****, and it ain't me. If this company tried to accommodate instead projecting blame maybe I wouldn't have said "You know what, I done here. I'm taking my business elsewhere."

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