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Business Profile

Internet Marketing Services

OGO Sense LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for OGO Sense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/16/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/20/24 I began a free trial monthly subscription from Sweep & GO. The cost would be ***** for their "popular" middle tier subscription. I used the free trial period and had every intention of continuing with the subscription. My free trial cam and went and I thought nothing about it. I then was using my subscription and was directed by their tutorials to download their "free" plugin for Wordpress. Following their instructions I installed the plugin and jumped through the hoops to get it active. Once active I was unable to use the plugin without paying for what was advertised as free. I was upset for wasting time setting it up and I asked for a refund. After a brief back and forth text conversation. I was accused of not seeing it listed as a premium product, even though I had access to download and install with no notification of an upgrade being required. I wasn't issued a refund, but rather the transaction was deleted. Wanting to use their app I have gone back and looked at their pricing advertisement and again decided their middle tier would best suit me for now and purchased it. But looking at their advertised pricing and seeing the premium was $30 more a month I would try it. But then I went to upgrade to their premium plan only to find out I am on their lowest plan advertised at $15/month and I am paying $29/month, and their premium plan advertised at $59/month is actually $99/month. I am not an attorney, but that seems like false advertising to me. Again, I like their product but the business practices and pricing seems shady at best. I don't know that I am looking for personal reparations, as I am the bait and switch other customers might not even see. the images I have attache plainly shows the difference in pricing from advertised to actual charge.

      Business Response

      Date: 01/20/2025


      Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion you encountered. We value your feedback, as it helps us improve our service and ensure transparency for all our customers.

      After reviewing your concerns, we would like to address the following points:

      Plugin Costs and Communication:
      The plugin you referenced is indeed labeled as "free" to download; however, some plugins require a subscription upgrade. This is clearly communicated in the POOfessional plan column on the pricing page. We regret that this caused inconvenience and confusion, and we are actively reviewing our messaging to ensure that future customers are fully informed about which features are included at each subscription level.


      Pricing Discrepancy:
      Regarding your concerns about the subscription plan pricing, we strive to maintain consistent and accurate pricing information across all platforms. The discrepancy you noted is concerning, and we are investigating this issue immediately to determine where the mismatch occurred. If you check the pricing page you will notice that the subscription pricing is per staff member chosen plan. If you have 18+ staff members, POOfessional Plan pricing per staff member is $59. If you have 1 to 3 staff members, the POOfessional plan pricing per staff member is $99. 


      Transaction and Refund Issue:
      Our records indicate that you have not been charged anything for the subscription or app store plugins therefore there is nothing we could refund you. See attached.  If further action is needed to address this, please dont hesitate to let us know, and we will work to resolve it swiftly.


      Commitment to Transparency:
      To ensure future clarity, we will doublecheck our tutorials, advertising materials, and pricing displays to make all information as transparent and accurate as possible.
      Our user trust means a lot to us, and we hope to have the opportunity to provide all users with the excellent service they deserve.
      Sincerely,

      Customer Success Team


    OGO Sense LLC is NOT a BBB Accredited Business.

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