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Business Profile

Market Research

Digital Research, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I take many surveys of yours that are on various survey panels and many times dont get compensated as agreed . My complaint is not being able to find out what happens after taking these are they deleted ? Is the information still used ? Below is an example . This was a 25 minute survey I was offered $1.75 to take . What happens with it ? Did you receive it ? What happens with the data ?https://soc.decipherinc.com/survey/selfserve/6ec/104015#!!!!!;https://selfserve.decipherinc.com/survey/selfserve/223d/221005?list=1&transaction_id=**********

    Business Response

    Date: 11/02/2022

    Hello ****! It was nice to speak with you just now on the phone. 

    The survey you took on or around 10/25 was for a user study that takes place next week (11/7-9). For that reason, your "complete" status and subsequent incentive payment for taking the pre-qualification survey is more delayed than other surveys you might take. You can expect to receive the incentive from the platform you took the survey on within **** days after the last day of our study, 11/9. We recommend you contact the panel you are with to confirm exact delivery times of incentives, as they fulfill those directly. We actually do not determine the amount you are compensated for completing the survey either, your panel does. 

    For this specific study that you took a pre-qualification survey for on or around 10/25, we did reach out to you via email on 10/26 to confirm your interest and availability. The message is likely in your spam folder, coming from ************************************** Unfortunately, we did already fill all of the slots for the study. Like I said on the phone, we will absolutely be in touch with you if a time slot opens up. 

    Thank you for reaching out so that we could help clarify. Please do not hesitate to be in touch if a future question arises. 

    Best, 

    ***********************

    Customer Answer

    Date: 11/02/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************

     

    ***probably just more Of a misunderstanding.thanks for getting it handled !

Digital Research, Inc. is NOT a BBB Accredited Business.

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