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Business Profile

Moving Companies

J.C. Moving

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased NordicTrack Treadmill which was delivered by JC Moving on 5 December 2023. The total cost of the equipment was $3,163.95. "White ****** delivery and installation was included in our purchase. The invoice/tracking information for the equipment is below. During the delivery, the delivering crew members damaged multiple areas of our hard wood floors, and left multiple scuff marks on our walls. Not only was our home damage, they installed the equipment incorrectly, it was not safe to operate. The installer explained to me that "he had never put one of these together". I sought out a quote for the damage from a local home builder, the total for the repairs is $475. The business responded that they are not going to compensate us for the damages or provided any recourse. Nordictrack Invoice # ******** Delivery Tracking # ******

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    --On June 14, 2022, the ** crew arrived in ********* with less than 6 boxes to pack an entire house, then drove up to *********, 15 miles, to buy boxes from *********** time that they charged us for. --They promised a professional piano mover for our baby grand, but wasted 3 hours attempting to get the legs off for the move, and wrapping it, unwrapping, and rewrapping it repeatedly. The case was scraped when it arrived. --They quit at 4 pm, saying they were out of packing paper, although they hadn't even used a tall box of clean, uncreased packing paper I had provided. --They charged for 9 1/2 hours labor that day, although they were on-site less than 7 hours, and much of that was wasted time.--On June 15, they arrived again at 8:30, took 1 1/2 hours for lunch, which they promised we would not be charged for, and left at 6:00, a total of 8 hours' work, but they charged for 11 1/2 hours.--Their packing was utterly unprofessional; instead of moving dressers and drawers as we had packed them, they emptied drawers randomly into boxes, jumbled together. A gold necklace and an envelope of cash were missing from dresser contents.--Many other items were missing from the delivery -- clothes, bathroom accessories, an umbrella, a walking cane, a stepladder, kitchen bakeware, extensive shipping supplies, a handmade afghan, 3 brooms, and kitchen dry goods which were eft on a counter, for which we had to pay the homebuyer for clean-up.--Two framed art prints had broken glass, and the frame on an oil painting was broken. --The owner, *************************, failed to respond when I brought these issues to his attention.

    Business Response

    Date: 09/28/2022

    This customers account of the events is inaccurate. This is an attempt to scare us into giving a refund we did follow up several times with her and kept the lines of communication going. She never sent photos of damaged items, which would have started a damage claim. I suggested she call the police if belongings were truly missing, which I highly doubt they are since no report was filed. She was complaining about the time and the bill before we even started the jib, and anticipated a *****-type situation from the get go, but this is a bit overboard 

J.C. Moving is NOT a BBB Accredited Business.

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