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Business Profile

Music Instrument Store

The Drum Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a custom drum set (5 drums). The largest, the bass drum, came improperly packaged. while the other 4 toms came in factory boxes with factory padding, the bass drum (a wooden shell) was placed in a cardboard box without any padding. upon arrival, the box was totally beaten up. There's no doubt whatsoever that the wooden bass drum was really knocked around based on the appearance of the box. The Drum Shop in ******** *****, and ***** in particular (the owner), refused to take a return / order me a replacement bass drum, citing the money he'd lose. I thought a very reasonable suggestion on my part was for ***** to give me in writing a guarantee that if the wooden shell / finish failed, he'd order a new replacement bass drum. He agreed on three separate instances (twice by phone and once by ******** messenger) but has failed to provide that. He has proven himself to be dishonest and clearly didn't follow appropriate guidelines for shipping something that is fragile. At this time, a letter from him would be useless since I have no confidence he'd uphold is end. A replacement drum from the factory seems like a fair resolution, all at his expense. when I receive the new drum, I can ship back to him in the original box.

    Customer Answer

    Date: 12/05/2023

    I have not heard from the business in response to my complaint.

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