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Business Profile

Spa

Soakology - Foot Sanctuary and Teahouse

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two gift cards that I spoke with **** ******** @ Soakology about on April 28th after seeing that the business was going out of business. She said that if I sent the gift cards, I would receive a check in a few weeks. I have not received the check and her email has been shut down.

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a gift card that I tried to use on 1/23. I have been before and had no problem, and this visit I was trying to use the balance of my gift card which was ******. At checkout I was told by ********* at the register that it was in their "old system" and that I would have to email the manager to receive a check for the amount left on my gift card in the amount of $******. I emailed the manager on 1/23 and was told to mail the gift card to their location and they would send a check. Despite just being in, I did send it back on 01/24. One week later I emailed again asking for the status and again on 1/31, and 2/1 and called on 02/25. I have not heard back since. Radio silence. I was charged $176.74 for my services on 01/23 they need to either credit my credit card in the amount of ****** or send me a check for the amount of ******.

Soakology - Foot Sanctuary and Teahouse is NOT a BBB Accredited Business.

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