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Business Profile

Small Appliance Dealers

Kurtz Appliance Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A repair on my microwave was started on 8/15/23. A part needed to be ordered and he returned in 8/25/23. Part did not work so he took my microwave to his shop to repair. I called him 2 weeks later and he said he hadnt got to it yet. I called 2 weeks after that and he said it was repaired. I scheduled a time to pick it up because he was too busy to fit us in to deliver it when we were there. I offered to pick it up. He dropped the microwave in trying to put it outside for me and broke the glass. I called him in 2 weeks and he said he couldnt get the glass and that he might have to have it custom made but wanted to wait a few more weeks to see if the glass would become available. Since then I have called him numerous times and the call doesnt get answered. It goes to a msg that says he is unavailable and to call back. There is no way to leave a message. I want to note that not once has this man, Jacob, called me since August. I have always had to call him. At this point , November, still no microwave and still not answering my calls. Product is a JENN-Air over the range microwave and I would like it returned in working order since he said it was repaired but then he broke it or replaced.

    Customer Answer

    Date: 11/12/2023

    I have not heard from the business in response to my complaint.

Kurtz Appliance Repair is NOT a BBB Accredited Business.

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