Hotels
Trade Winds Motor InnThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/25/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************d told her so. Then my husband took our bags and we got on the road and told them we were not staying. They charged us $254.15 for a room we never stayed in, that wasn't ready anyway. We arrived well past the 4pm check-in time. They use Reservations.com and I have tried repeatedly to get the charge removed. This impacted my work, and was very stressful and bizarre. We found another place to stay in the ******* region.Business Response
Date: 11/29/2023
The customer has been refunded the ****** from their stay. My apologies about their bad experience and hope I can make it up if you ever visit the area again.
Thank you,
***********************, General Manager
Initial Complaint
Date:11/05/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We reserved a non-smoking room at the Trade Winds Inns for 3 nights, 10/18/23-10/21/23. The odor of smoke was so strong, we made a complaint to the front desk and were offered a different room, which smelled even worse. We decided instead to check out after 1 night, and we were assured that we would only be billed for the night we stayed. We were assured this upon check out and again when I called on the 21st to confirm this was the case. Despite multiple phone calls where I was told someone from management would get back to me and never did, we have been charged for 3 nights. I am requesting assistance for a billing adjustment as well as logging a complaint about the poor and unsafe conditions of this facility.Business Response
Date: 11/09/2023
A full refund was issued for the full amount. We have had a very bad problem with people smoking in the hotel. We are installing smoke sensors in all the rooms along with the renovations, this won't happen again. My apologies from myself and the staff that your stay was so stressful.
Thank You,
***********************
General Manager
Initial Complaint
Date:09/18/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[The refund promised on 7/22/23 did not go through to our credit card. The documentation they provided to BBB is an internal folio that does not represent proof that the transaction was actually received at my end. I have attached a spreadsheet which shows my credit card transactions. We have received an adjustment due to a dispute filed with our credit card company on 8/31/23. That adjustment will not remain permanent until after the appeal / review period of 90 days has run. This complaint is not resolved to my satisfaction unless Tradewinds agrees that a refund was due and they will allow the dispute to remain as a permanent adjustment.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
s for both the Inn and the timeshare side. ****** called me back on 7/22/23 and took my credit card information so she could put the refund through. She appears to have attempted to do that when I spoke with her on 7/22/23. No refund went through so I called back to advise her of that, but did not receive any call back. I received the attached credit folio which indicates "cancelled", although we didn't cancel. We actually checked in and then switched to the time share side after the staff waived the cancellation policy. I was told they were overbooked, which is why they were willing to waive the policy.Business Response
Date: 09/21/2023
RESERVATION ID DATE/TIME NAME ROOM TYPE NOTES QUANTITY DEBIT CREDIT
0101290100271 07/22/2023 02:47 PM ***************************************** **** x8654 - Refund Recorded
N/A Pre-requested 400s -$846.93
0101290100271 08/01/2022 12:00 AM ************************************ from RoomMaster
N/A Deposit $846.93
TOTAL
USD ****
USD ****Initial Complaint
Date:09/11/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Business Response
Date: 09/12/2023
I have refunded ****** to their CC. I did it the day she requested it. I'm not sure what this customer is trying to pull, but I did as I was told.Customer Answer
Date: 09/21/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This is the second complaint I have made. The first one the manager of the establishment replied the he refunded my card. He absolutely did not! The manager should not be making false statements. I would not recommend this place to anyone.
Business Response
Date: 09/21/2023
*********************
7669479203539
Confirmed Confirmation Pending Canceled In-House Checked Out No-Show CHECKED OUT
ACTIONS
Check-In09/09/2023Check-Out09/11/2023Nights2Reservation Date09/09/2023Guests2SourceWebsite/Booking EnginePayment TypeCredit ******** Plan(s)Base Rate
Balance Due USD 0.00
SHOW MORE
Accommodations
Folio
Guest Details
Credit Cards
Notes (0)
Documents
Reservation Activity
Email Messages
Sent Pay by Link
FOLIOS
Folio 1
ADD FOLIO
ADD/REFUND PAYMENT
ADD/ADJUST CHARGE
Filter
Guest Name, Room #
From
To
Reservation ID
************* 7669479203539
Description
MULTIPLE
Group by
None User Date Room Guest Name Res # Description NONE
Sub-group by
None User Date Room Guest Name Res # Description NONE
Transactions
Posted Pending POSTED
APPLYCLEAR
RESERVATION ID DATE/TIME NAME ROOM TYPE NOTES QUANTITY DEBIT CREDIT
7669479203539 09/12/2023 02:14 PM ********************* 252 Credit ****** **************** x2003 - Refund Recorded
252 -$193.86
7669479203539 09/11/2023 09:19 AM ********************* 252 Room Rate
252 -$177.85
7669479203539 09/11/2023 09:19 AM ********************* 252 Lodging Tax->Room Rate
252 -$16.01
7669479203539 09/10/2023 11:59 PM ********************* 252 Room rate - King ************** $154.00
7669479203539 09/10/2023 11:59 PM ********************* 252 Lodging Tax
252 $13.86
7669479203539 09/10/2023 11:59 PM ********************* 252 Facility Fee
252 $9.99
7669479203539 09/09/2023 11:59 PM ********************* 252 Room rate - King ************** $199.00
7669479203539 09/09/2023 11:59 PM ********************* 252 Lodging Tax
252 $17.91
7669479203539 09/09/2023 11:59 PM ********************* 252 Facility Fee
252 $9.99
7669479203539 09/09/2023 04:17 PM ********************* N/A Credit ****** **************** x2003 - Payment Processed by Cloudbeds Payments
N/A $404.75
TOTAL
USD ******
USD ******
RefundPendingTransferred TransactionCustomer Answer
Date: 09/21/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:08/26/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I am waiting on the August 15th, 2023 charge to be refunded (I am assured it will processed soon via the hotel/Amex) and for an email from **************** outlining the island rate, reconfirmed dates and type of room for the forthcoming Sept. *****, 2023 stay.
emailing (they don't know where the info@tradewindsinn email goes to and can't check it) and tried speaking to the front desk- the few times I got a human, they did not help me, put me on hold for extended periods of time or hung up on me. They have now charged my credit card for two different stays (that I didn't not have with them) in 2023.
Much gratitude to **************** who was very kind indeed and as he alluded, the only courteous/helpful person at his place of employment (since the change of ownership).
Thank you,
*******************************Business Response
Date: 08/29/2023
I am ***********************, the ** for Trade Winds Inn. I was unaware of the problems *********************** was dealing with through our front desk. I explained that I looked into it as soon as I was informed and took care of the $536.76 due to her for a mistake on a reservation. I also gave her the island raate for her upcoming visit 9/15-9/18 of $114/nite. I asked her if she was happy with my actions, and she stated I was the only one that actually treated her as a person.
I apologize for her terrible experience, and am looking into the situation to find out who was so rude to ************************
Thank you,
***********************
General Manager
Trade Winds Motor Inn is NOT a BBB Accredited Business.
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