Complaints

This profile includes complaints for ShipRight's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ShipRight

  165 Pleasant Avenue S Portland, ME 04106-6226

• 

  ShipRight

  159 Cash St S Portland, ME 04106-6258

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We order a table from ******* who use Ship Right as their deliver company for this item. Ship Right has received the item for 3 weeks in ***********, make no plan on shipping, the promise date on Wayfair order was Sep 30th, we called Oct 1st and get the information from ******* that is at Ship Right. We contacted them and get their email confirmation for delivery on Oct 3rd. On Oct 3rd, we called again asking a deliver window, was told that they changed the plan and it wasnt gonna deliver. We offered to pick up ourselves, first they agreed and then when we called again, they said they are loading the item and will deliver next day on Oct 4th first in the morning. I didnt get a confirmation email this time, its their staff who told me over the phone. On Oct 4th we called, no answer, we called Wayfair, wayfair contact them on their end, ship Right told ******* that its on the truck, they will reach out to truck driver and call us for a delivery time. At noon, we called again, Ship Right said its not on the truck, they will schedule sometime next week and inform us. To this point, I cant trust anything they say, its not a good business for *****. I still dont have what I ordered, I cant cancel and get refund because its in shipment. They should not be doing business if this is their service, please ****** Ship Right review, you will see so many people have the same experience like me, its all on their review!

• Initial Complaint

  Date:03/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pertaining to previously made complaint #******** (property damage occurred during delivery). This complaint/issue is still unresolved. The company had a representative - ***** - reach out to me to inquire on a resolution. This communication occurred on Friday 3/15 where we agreed on a resolution in the form of check payment made payable to me, and was to be placed in the mail "first thing on Monday" (3/18). It has now been over a week and I've yet to receive the agreed upon resolution/check. I've reached out to ShipRight's representative, *****, to inquire on a status update of this resolution/check, and have not heard back. I am an inch away from taking the necessary legal action to address the property damage had last month (February), but I hope we can resolve it without that need.

  Business Response

  Date: 03/27/2024

  We apologize for the inconvenience. A check was mailed on 3/18 as discussed. We reached out to the customer again today to resolve this. The customer advised he will wait until 3/29 and if he has not received the check at that time we will place a stop payment to the current check and will resend a new check via *** with tracking.

  Customer Answer

  Date: 03/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  The check was officially received and deposited yesterday - all is resolved. Thank you!
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, February 27th in the afternoon, ******** delivered some furniture to my house. They were obligated to "install" the furniture, and I directed them to take the two dressers upstairs to the bedroom. The two deliverymen did just that, and had an accident on top of the stairs - one of the boxes with a dresser got rammed into the adjacent wall in the hallway at the top of the stairs, which created a ***** in the drywall measuring approximately 30 inches in length with a quarter-inch depth throughout. One of the delivery guys brought it to my attention, apologized, and said that he'd take pictures and note it in the account, and that I'll have to follow-up with ShipRite to address the property damage. I called ShipRite that same day, 2/27/24, and was told that they'd let the warehouse people know and that I'd expect a call back. I've called two more times since then, and have yet to receive a phone call back to address the property damage they created here at my house. I keep receiving the same/similar message from ShipRite employees ("We'll make sure to get this addressed for you. You can expect a phone call back."). Needless to say, I keep getting the runaround, and the property damage is going unaddressed. It's worth noting that this particular delivery is under my wife's name/account with ********. My wife's name is ***************************** and her cellphone # is ************. The company has had to look up the account along with the attached property damage notes by her name and phone number each time. I want ShipRite to stop ignoring this thinking I'll shut my mouth. I want them to take ownership and address the property damage that they caused.

  Business Response

  Date: 03/15/2024

  We apologize for the delayed response.  There was a miscommunication within our organization.  We have been in contact with the customer who accepted our offer to send a check to cover damages.