Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off 3 clynk bags at the *************** on 10/6/2022 they all contained 100 bottles I know because my son counted them. My account was only credited $4.40 for all three bags. This isnt the first time I have had an issue other bags have been lost or miscounted as well.

  

  Business Response

  Date: 10/11/2022

  *****,

   

  I am sorry to hear that you have a crediting issue. Please contact our Customer Support team who ready to answer your questions and address concerns. Please feel free to call us, toll free, at ************** M-F 9:00am to 5:00pm. They will be able to track your bags and assist with any payment issues. Thank You.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct *********. I brought in a full (not overflowing, same as always) bag about a month or two ago. Typically we get $6-7 from our bags. This one came up as 40 for the whole bag when I tried to retrieve the amout today. I would like to be credited the full amount for my returned cans and wine bottles.

  

  Business Response

  Date: 10/04/2022

  Hi ******,
  
  I am sorry to hear you dropped a bag without receiving a credit. This is certainly frustrating,and I am happy to assist you.
  
  The recent 40-cent credit was for something we call a research credit. As you can imagine, there are new beverages being released constantly. Our system works by scanning each barcode to ensure the container had a deposit paid on it. If a newer container is not yet registered in our system, it is not credited immediately. However,we have someone on our end who works with manufacturers daily to get these paid retroactively. The 40-cent credit was comprised of two previously unknown wine or liquor bottles and two 5-cent containers. You will see these periodically.Please note they are usually dissociated with complete bag credits.
  
  I can see we received a bag from you on 7/5/22 that was never credited. There are numerous reasons as to why a bag does not end up processing. In this case, I suspect if there were over 10 wine bottles, the bag/containers could have broken in transit. If this happens, we do our best to reunite the contents to its rightful owner, but that does not always happen. We are always happy to push through credits when credits are due. I appreciate you reaching out in this instance.
  
  Based on your first seven bags, your account average is $4.25. I added this to your balance at this time. I do, however, understand you expected more for this bag. I added an additional $1.75 to your account, bringing you to $6.40 at this time.
  
  We are only an email or phone call away. If you have future questions or concerns, please reach us at ******************************* or ************. Our customer support team is available Monday Friday, 9 AM 5 PM.
  
  Best,
  
  ***************************
  Customer Support Supervisor |********************

• Initial Complaint

  Date:09/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought 7 bags of bottles to clynk on our first run. The balance was over $100. We brought another bag so I checked the balance...um $33. I sent an email to their 'customer service' who basically told me after several emails that they had no record. We will no longer use this service nor will we recommend it to anyone we know. Guess it was a donation to their own business.

  

  Business Response

  Date: 09/19/2022

  Hi ****,
  
  I am sorry to hear your balance seems off. I understand how concerning it can be seeing something different than expected.
  
  I sent you an email earlier today showing all bag credits and your lifetime transaction history.The account has never surpassed $100. I suspect the container count on the website was misunderstood as the account balance.
  
  Our bags are 30 gallons in size and can hold about 120 aluminum or plastic. That total drastically decreases when it comes to glass. If the bags were extremely stuffed, you might get around 150 in there. At the *** of $7.50 a bag, we would still drastically be below the expectation of a $100 balance.
  
  We would be happy to further review this with you via phone or email. You can reach us at ************ or ******************************** We are here for our customers and want you to have the best experience possible.
  
  Thanks,
  
  ***************************
  Customer Support Supervisor |********************

  Customer Answer

  Date: 09/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to return bottles for over a month because the return centers are all full. Is clynk still doing business? Because I now have four whole bags which I cannot return at any of their drop off locations.

  

  Business Response

  Date: 09/19/2022

  Hi *****,
  
  Yes, we are still in business. This volume is a result of several factors that are impacting CLYNK locations in *****: (1) the recent closings of redemption centers throughout the state, (2) large increase in tourist traffic to our state and (3) staffing shortages across all industries.Additionally, these factors have also created a higher volume of bag drops from local restaurants, bars, hotels, and resorts that now use CLYNK as other alternatives no longer exist. We value the customers that have joined us over the years and are asking for your assistance as we navigate through this difficult time by dropping no more than three bags per day and keeping those bags to 20 pounds or lighter. Our Customer Support team is ready to answer your questions and address concerns. Please feel free to call us, toll free, at **************.
  
  Take care,
  
  ***************************
  Customer Support Supervisor |********************

  Customer Answer

  Date: 09/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  about one week I deposited one bag of five cent bottles in **** *****. today I went to the ************** store to get what funds were due me for the bottles. the machine told me a total of .80 cents then would not spit out the slip necessary to get the money. The store would not give me the money without proof. That is only one problem, I deposited the one bag which had $2.80 worth of bottles. Why did i not get credit for all of them and how do I get the eighty cents also still due me?

  

  Business Response

  Date: 08/31/2022

  Hi *****,

   

  We are sorry to hear you did not receive a credit. I also understand you did not receive your withdrawal of 85 cents. 

   

  I credited you for the missing bag worth $2.80. I additionally put back the 85 cents you attempted to withdraw. You will now see these reflected on your balance. If you have any questions, please call us at ************ or email us at *******************************.

   

  Take care,

  ***************************
  Customer Support Supervisor |********************

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have dropped several bags of bottles off at the spring street location. I noticed at one time out of 5 bags of cans I barely got ****. I had used my own bags because when I went to buy some they were out at Hannaford in Auburn the cashier said use your own bag. Almost a month ago I dropped off 4 bags this time I counted how many in each bag and tied it up with 75 in each bag. I did use their bags this time. This time I didnt get any thing from the bags. So frustrating we give this money to the grandkids when they go on vacation for their spending money.

  

  Business Response

  Date: 08/31/2022

  Hi ****,
  
  We are very sorry to hear you are not receiving the proper credits on your account. I understand how frustrating that can be. Please know we are here for you whenever you need assistance.
  
  I credited you for the nine total missing bags. You will see $37.35 added to your account. We would very much still like to speak with you. I have an idea of what could be happening and want to resolve this moving forward. Please call us at ************ or email us at ******************************* and request *************
  
  Thank you,
  
  ***************************
  Customer Support Supervisor |********************

• Initial Complaint

  Date:07/28/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple CLYNK returnable bottle locations in Southern ***** are inaccessible due to full external units (******, ** - multiple visits) or malfunctioning scanners/doors (**********, **************, **). The promise of convenience is compromised given that there is a cost for the bags.

  

  Business Response

  Date: 07/29/2022

  Hi ****,
  
  We are very sorry to hear you have been affected by the overwhelming volume at our southern locations. The summer months are always our busiest time of the year. We have seen a tremendous increase in volume, partly due to many traditional redemption centers closing in the past year. Our top priority is and will continue to be driver staffing and Hannaford pickups. We appreciate your patience while we address these locations.
  
  We will also check the scanner situation at ************** Hannaford. Our IT Support team will try to troubleshoot remotely. If it needs further attention, we will visit the store.
  
  If you have further questions, call us at *************) or email ********************************** We are available Mon-Fri 9 AM - 5 PM.
  
  ***************************
  Customer Support Supervisor |********************

  Customer Answer

  Date: 07/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, the ******, ** location is consistently problematic and not just in the summer. I understand the staffing shortages, but attention should be given to this location.
  
  Regards,
  
  ***********************