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Business Profile

Concrete Contractors

Diamond Cut Concrete Cutting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 7th 2022 Diamond Cut Concrete agreed to repair my retaining wall for $2350 dollars. *********************** asked for a down payment. I sent him $1000 dollars. He agreed to schedule the work for the 20th and 21st of October. He emailed me with several different excuses about why he could not come and eventually never showed up, the work was not done and he will not respond to my emails or calls or the demand for payment letter I sent him. The man is a thief and a *****. Do not do business with him or Diamond Cut Concrete.

    Customer Answer

    Date: 04/15/2023

    I have not heard from the business in response to my complaint. My demand letter was returned to sender marked no mailbox.  I have emailed and called but no response.  I am filing a small claim suit but am not hopeful that it will be responded to either.  Maybe the police can find this *****. Thanks for your support. 

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund of $2000 deposit when zero work has been started since paid 11/1/22 for an $8500 job I took a home equity loan for . He never showed up despite many texts and excuses

  • Initial Complaint

    Date:11/16/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Diamond Cut Concrete Cutting was contracted to do a 2 phased project within 2 weeks. The first phase was to cut and remove concrete from our basement. The second phase was to pour a 12x14 foundation and install an egress window. The contracted price for both phases was $14,000. The contractor completed the first phase quickly however never finished the second phase of the project. He was at our house for 7 weeks and during that time he manipulated my husband and I to pay him in full. The contractor agrees that he owes us money and has apologized but we have not received any payments. Per the signed contract he owes us $10,000 for services not rendered. Please beware of this contractor.

Diamond Cut Concrete Cutting is NOT a BBB Accredited Business.

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