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Business Profile

Construction

Mercier Construction, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* Mercier rebuilt a porch for me last year so I have successfully worked with him before. I contracted him to remodel a kitchen in my home. We worked together for a couple months deciding on materials. I told him from the beginning I wanted all materials in my garage before the work started so there would be no delays between starting the project and finishing. We were ready to order all materials by 5/25/23. At that point I had already given him $12,000. Got some cabinets and wood on 5/12/23. I gave him another $4,000. He continued to delay deliveries. His first agreed start date was 6/5/23. On 5/30/23, he delayed it to 6/12/23 and said before that the materials and his trailer would be on my property. None of that ever happened. I texted him on 6/9 and he said he wouldnt be starting on 6/12 but he would be here (6/9) to bring materials and discuss schedule. Finally showed up on 6/10/23 and said he was absolutely sure he would start on Thursday, 6/21/23. I made it clear I was not happy about the delays. He never showed on 6/21/23. On 6/22/23, he texted and said he would be here 6/23 or 6/24 and would let me know the morning of 6/23. I replied that I was very upset. Then I didnt hear from him until 6/26/23 when he texted and said he would be here in 2 hours. By then I had given up on the whole project. I told him to bring all materials and receipts and if he showed without them, I would send him back to get them. He called, we argued, I repeated that I wanted all materials and receipts. He hung up saying this is crazy. Thats the last Ive heard from him. *** texted and emailed with no replies. His voicemail box was full so I couldnt leave a message.

    Customer Answer

    Date: 07/17/2023

    I have not heard from the business in response to my complaint.  They have not responded to my texts or voicemails.  The issue is not resolved.

Mercier Construction, LLC is NOT a BBB Accredited Business.

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