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Business Profile

CBD Products

Green Lobster CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

This profile includes complaints for Green Lobster CBD's headquarters and its corporate-owned locations. To view all corporate locations, see

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Green Lobster CBD has 4 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Earth Essence charged me ****** for a product I never reordered!And I never opened what it came in and I want to send it back and they wont refund my money for it!

      Customer Answer

      Date: 06/25/2024

       I'm sorry but I never ordered this!

      So there is no receipt or nothing for a bill.And it was sent back unopened!

      I need my money back!

       

      Customer Answer

      Date: 07/07/2024

      I have not heard from the business in response to my complaint.

      I sent the package unopened back

      and contacted them and they refused to give a refund and stole my money!

      I did not hear anything after that!

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over a year, our business, Greenhead Lobster, has been receiving numerous calls per month (or even per week) regarding Green Lobster, a CBD/gummies company, also located in *****. We (GreenHEAD Lobster) have been in business since 1997 buying the daily catch from local ********************************* and selling live and processed Maine lobster. Green Lobster is a CBD/gummies company that seems to inappropriately start order subscriptions for their customers, and then people want to cancel their order or subscription and can't find the correct number, so they end up calling us by mistake. We can't find the correct phone number for Green Lobster. It is a waste of our time and the name of their business is not good for our business' reputation.

    • Initial Complaint

      Date:07/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned $210.62 worth of cbd gummies to Green Otter on July 14, 2023 that I never opened. They received them a couple days later and I have yet to be refunded to my account ending in x0543.Ive called them several times and they at first said it takes 10 days. Now its been 15 days and no refund yet. Could you please look into this for me? The Number they give me to call is ********** *********************** *********************************************************** **********

      Customer Answer

      Date: 08/09/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date:02/06.Charged my card ****** for CBD Gummies or oil.Statement doesn't say what the product is.I have not ordered anything from this company"Green Lobster Holdings Ll".The credit card was charged charged again this month but the card fraud alert stopped it in time.

      Business Response

      Date: 03/30/2023

      We have read this customers complaint and we see that customer singed up for a subscription of 5 bottles for our best price.  We have a 30 day money back guarantee and if they did not want the product we happily refund. Customer purchased CBD product from ********************** and we have tracked the ** direct to customer.   

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad purchase green losbster cbd and was on autoship he had passed away and we had no access to the card he used and was charged. We sent the product back (which cost $10 to ship back ) was was told we would be refunded the money. We have not received any refund as of today and when i called they said if I had the tracking number they could help me which I dont because after I saw they received I misplaced it

    Green Lobster CBD is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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