Grocery Store
Hannaford SupermarketsHeadquarters
Complaints
This profile includes complaints for Hannaford Supermarkets's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 23 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
second time in two weeks ive had an issue last week i three out 3 ears of corn that were totally inedible .. brown and disgusting today i pulled out top price chop meat that i bought a day or two ago and its completely brown and will attempt to get a refund later this is a general complaint about food quality decline
Business Response
Date: 06/06/2023
We are so sorry to learn of our customer's frustration with the quality of the items purchased. A member of our store's leadership team has reached out and spoken to our customer directly to apologize and remedy the situation.Initial Complaint
Date:04/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a rewards account probably about 1 year ago. Over the last month or so, I've had trouble logging in to my account. No matter how many times I clear the cache, etc. I get a "You don't have permission to access the site on this server" message. I've tried to access on 2 different computers and my smart phone - with the same result. This wouldn't be an issue if logging in to the site to "activate" my rewards wasn't required. Since I can't log in, I can't activate rewards. I've sent several email inquiries and left a message by phone but haven't been able to get anywhere.Customer Answer
Date: 04/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #******** (I have been able to log in to the web site shortly after receiving the attached response). I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:10/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two days ago I picked up my hannaford to go order. There was a list of substitutes as well as an item unavailable. I had ordered two boxes of k pods (hannaford brand in two different varieties) I was told the donut shop ones were unavailable. I was told the caramel were. I got my items home to discover NO K Pods at all. I checked my receipt.I had been charged for one box of k pods.k pods that I DID NOT receive. I called the store as it is not uncommon for the ******** hannaford to charge me for stuff I did not receive. The very same incompetent and rude staff told me she remembers my order however the policy had changed and that they are no longer able to give out free products. I explained yet again that this is not free product as I had Paid for this item and not received itwasnt in bag, wasnt in carNever received itshe argued with me that even though this may have occurred and occasionally orders have missing items that I needed to file a complaint with corporate as the policy had changed. I explained further that I spend about 600 a month there, loyal customer and have no reason to make up a story about a missing item valued at **** and that I just want the missing item that I paid for. Obviously that didnt happen. Its not uncommon for Hannaford to go to charge me for stuff I have not received. Ive also been charged for items I didnt receive nor order however in the past they have always made it up to me. While I realize its a **** item its the principle that a corporation encourages ripping off customers and charges them for stuff even the associates know arent in the bag. Its wrong and unethical. Its fraud by the associate as well as hannaford itself. I have contacted corporate but ironically you cant get ahold of them.which is very shady. Im upset and disappointed that a store Ive used for years, that we spend a ton of money at is ok with charging me for something I never got. I just want my stupid k pods and at this point fire associate
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