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Business Profile

Paving Contractors

Blacktop Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with this company on 4/22/22 and put down a $500 deposit, paid by check which was cashed on 4/25/22, for driveway paving to be done this season (spring/summer/fall). The company owner repeatedly promised to get the work done but month after month failed to show up. He claimed equipment problems and too much work, which I sympathize with, but he still said he'd get our job done. The last promise was made by phone in October when he assured me it would be done before Thanksgiving. By stringing us along, he's made it impossible for us to get our driveway paved before winter. He's now failing to respond to my phone requests for our deposit back.

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have blacktop paving a $500.00 deposit for a paving job and they never did the work. I asked for a refund but the owner ******************************* is giving me a run around and not refunding me. He agree to a refund on text message and took my mailing information but never sent a check.

    Customer Answer

    Date: 10/03/2022

    I have not heard from the business in response to my complaint. This complaint is still open. 

    Business Response

    Date: 05/13/2024

    We went to this job several times and called with no response. Gave us a deposit for the job then changed their minds when we called to go get it done. Wanted deposit back and all deposits are no refundable and states that in contracts. 

    Customer Answer

    Date: 05/14/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ********

     

     

Blacktop Paving is NOT a BBB Accredited Business.

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