Complaints

This profile includes complaints for Steve's Appliance & Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Steve's Appliance & Furniture

  6 Pond Rd Sidney, ME 04330-2218

• 

  Steve's Appliance & Furniture

  6 Pond Rd. Sidney, ME 04330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this loveseat for my summer home on June *******. It was delivered 6 weeks later on Aug.17,2023. I contacted the store 2 weeks later explaining the sofa is messed up and was told they would contact the place that made it The Best is the manufacture of the Loveseat. I never heard from the store and went back to my winter home in ******* on Oct. *******. Once in ******* I continued to try to resolve the matter from there to no avail. I returned to ***** where the messed up loveseat is on April ****** and went back to the store to see if they would repair the loveseat that was used for less then 2 months and was garbage and was in need of repair and was ignored by the store and the manufacture. They both said they do not see a problem. So I paid all this money to have this piece of furniture in my home for less then 2 months and it is not their problem? I feel they robbed me of $1743.00 and did not stand behind the product. If you see the picture that is not normal for owning it and using it for 2 months. Customer ********************** is not one of their strong points. Taking advantage of the elderly is. Thank you for your help

  Customer Answer

  Date: 08/09/2024

  I have not heard from the business in response to my complaint. They do not answer me either. I can not believe they can get away with the way they are running a business selling junk furniture for a costly price.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Bertazonni Double Wall Oven (Model PROF30FDEXT) ($5379.45) on 3/3/2022 (invoice # *****). Picked unit up in May, Steves Appliance could not give a deliver date, waiting to schedule when something else was being delivered in our area, so I installed it on June 5 following all manufacture instructions. There was no discount for self-installation or pickup. Assured high quality for price and very rare need for service. Was told the service department was great and would support the unit in timely manner if needed.On 6/9 baked brownies and were not cooked inside, temp was 50 below setting. Reported issue to store and requested service, was told they would schedule when they had other service in area. Advised they would check on calibration process I could do and get back to me. Owner called on 6/11 reported still waiting for information. On 6/15 got text stating ordered thermostat and would schedule service when it arrives, could be a few weeks. No other calls from the store to date. I have called them repeatedly. Now state that a switch is in, but temp probe is not, supposed to do tracking on shipment but will not call me back. Internal temp does not reach preheat when alert states it has, also it fluctuates as much as 75 degrees from setting, up and down during cooking. I have requested a technician multiple times and they refuse to send one. A lot of blaming others for the problems, from federal energy compliance regulations to no service training or schematics from the manufacturer, they tell manufacture what is happening and are sent the needed parts, do not do service call prior to parts coming in. How can a problem be diagnosed without looking at it, could be as simple as a loose connection?We are looking to have the unit returned to the store for a refund, it has not worked correctly since installation. We do not want store credit as they refuse to service what they sell in a timely fashion, full of promises with no action!

  Business Response

  Date: 07/26/2022

  At the time of purchase the customer was aware that they were out of our standard area, and although we would deliver and service them as quick as possible, there could be a wait - this is why they decided to pick up the unit themselves. When we received the inital complaint about the issue with the cooking performance we called the manufacturer and determined possible causes of the issue so that we could bring parts with us at the time of service and attempt to fix in one trip as to not further delay the repair. Parts come from overseas and can sometimes take a while as they are not stocked near us as the machine does not often require service. The unit is still fully functional however the customer has to simply modify the temperature by 50 degrees to get the cooking result they want. Once both parts had arrived last week we did reach out to the customer to set up a date for **********************.