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Business Profile

Car Stereos

Pine Tree Mobile Sounds, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/22/2024 I had dropped off my 2013 mini ****** to Pine tree electronics on ************************************** in ************** ***** to have a Amazon putchased car play and back up camera installed they had me put down a 100$ deposit when I picked up the vehicle he said he hooked up the back up camera and it was hooked up right up but it would not show up on the console he expected another 285$ to be paid I ended up paying it.I would like a refund of the 385$ I feel like I was ripped off and token advantage of.If you go on the ****** reviews of Pine Tree electronics there are numerous posters calling the buissness a scam

    Customer Answer

    Date: 02/03/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:07/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a remote starter put in my 2021 ****** CH-R 3 weeks ago. It took them ***************************************** my car when I was told it was only going take them only 4 hours the most. I missed work that day because I didnt have my vehicle from them. I waited for a phone call from them after 10 hours later they called me saying my vehicle ready to pick up. When I picked the car up sat in the car to drive away I noticed the steering was so tight that I couldnt steer. So I pointed it to the guy that put in the remote start in the car looked at it and adjusted the steering wheel for me and there were still bunch of default lights on the dashboard. So I asked him why are all these lights are still on he said to me that all the lights on the dashboard will disappear once I start driving for couple days. So as I drove off from their garage I noticed the clicking sound still in the steering wheel. So I called them back to complain about the steering wheel and all the lights still on the dashboard and couldnt speak to him because he was out for a surgery. They told me to call him a week later. So a week later I finally spoke to him and he told me to bring it back to the shop. So I did bring it back to him for him to diagnose it. Again he kept my car for 4 hours that day. Finally he calls me that he couldnt diagnose the problem and disabled all the wires and told me to take it to the ****** Dealership. ****** Dealership took 2 days to diagnose this problem with the car and charged me $748.00. I called Pine Tree Mobile Sounds that I am bringing back the default remote starter back for a refund. I paid $567.00 for the remote starter and they only refunded me $200.00. I am very disappointed for all these problem that I didnt cause and would like Pine Tree Mobile Sounds to refund me the full amount of $567.00.

Pine Tree Mobile Sounds, Inc. is NOT a BBB Accredited Business.

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