We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Entertainment

The Axe Pit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never been to or requested information from this business. Somehow they got one of my work email addresses *********************** and they started sending me promotional emails. I tried repeatedly to use the "unsubscribe" button on the email forms to unsubscribe from these emails. Many times I tried, the button did not work. I tried calling and emailing the business to remove myself from the list. I believe the first time I called I left a message. I continued getting emails from them. I called them again a month or two ago and had a rather lengthy conversation with the employee who answered the phone. I explained that I do not want to receive emails from them, that the unsubscribe button didn't work, and that I had reached out them in various ways to get myself removed from the list. The employee told me that he would let the managers know and would do what he could to remove me. I told him at the time that if I continued to receive emails I would feel compelled to file a complaint with the BBB, as I have now tried everything I can think of to make the emails stop. They have not stopped, and so I am filing a complaint.

    Customer Answer

    Date: 09/29/2024

    I have not heard from the business in response to my complaint.

    The last time they sent an email, I tried -- again -- to unsubscribe using the "unsubscribe" link in that email. Other attempts to do this have failed. It's possible that the unsubscribe request made it through this time, but I won't know until/unless I get another message from them.

    Business Response

    Date: 09/30/2024

    Customer submitted complaint that they could not unsubscribe from emails.
    This has been rectified by my email newsletter service provider. Unsubscribe links are now included with all corresponds

    Customer Answer

    Date: 09/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    The business states that I have been removed from the mailing list, which is what I have been trying to achieve for some time (many months). I accept the resolution and the closing of this case. If I receive additional emails in the future, I will submit an additional complaint.

    Regards,

    ****** ******

The Axe Pit is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.