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Business Profile

Auto Repairs

Webster's Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: May 1, 2024 (gave payment information on April 30, 2024, payment posted to bank account on May *********** of money paid to business: $585.20 (included labor: $339.80, 40ft of 3/16 Poly Brake Line: $236.40, and brake fluid: $9.00). Invoice #**** is attached for reference.What the business committed to provide: Per the quote provided by the business, Websters Service Center committed to a full brake line removal and replacement on my ****** Corolla. They indicated that the old, rusted brake lines would be removed and replaced with new lines. All communication with them was over the phone (though I have been to their shop many times over the past 8 years).Nature of the dispute: (Full description of events that occurred is attached - summarized here due to character limit). My vehicle had an appointment with Websters Service Center on April 18th, 2024 for a routine oil change and to have them assess the brake system due to the dashboard brake warning light recently coming on. The shop recommended and committed to a full brake line replacement which included removing the old brake lines and replacing them with new ones. The work was not completed as promised and the business was extremely hostile and unwilling to come to some sort of resolution when the problem was brought to their attention. They have since blocked all communication from myself and my partner, so we are not able to pursue any further resolution and are seeking assistance from BBB.

    Customer Answer

    Date: 05/18/2024

    I have not heard from the business in response to my complaint. They have blocked all communication from me so I cannot get into contact with them.

Webster's Service Center is NOT a BBB Accredited Business.

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