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Business Profile

Administrative Services

Stoney Knoll Archaeological

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Administrative Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My co-worker, *******************************, placed an order on Jan 18th order #**** for $319.78. The order was for four (4) Open Handed Hand Sifter mesh screens at a cost of $59.00 each. The website does indicate that they are running 2 to 3 weeks behind in typical production time; however, it has now been four (4) months, with absolutely no contact or updates from the company. We have tried to phone, but they do not answer phone calls, and their voicemail is full; we have repeatedly emailed as well, with no reply.

  • Initial Complaint

    Date:05/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 18, 2024, an order was placed for four (4) screens for a total price of ****** (including shipping) for my company. The order was to be shipped to my personal residence as we are a hybrid operation. The website stated they had a four (4)-week delay in production, which was not an issue. As of today, May 17, 2024, we still have not recieved our order. All communication with Stoney Knoll is not returned. Several emails have been submitted and phone calls have been placed, only to have no response. No messages are able to be left on voicemail as it is a full mailbox. Text messages have also been sent to the number with no response. There has been no attempt to respond to our requests of a shipping date or product completion. Invoice/PO Number number is -1623_beca4869dc38dc.

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered from this company in the past with no issues. However, I purchased screens on November 14, 2023 for $262.63. Credit card was charged and I received an email acknowledging the order along with an order number. The message on their website, said they were on a 3 week timeframe for orders. It is going on 4 months and I have not received anything. I have followed with several emails and used the form on their website with no response. I have tried calling, but you cannot leave a message because the mailbox is full.

    Customer Answer

    Date: 03/12/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on October 31, 2023 for sifting screens for over $1,500. Credit card was charged immediately. I received one form-email acknowledging the order. It has been almost 3 months. None of my follow up emails received a response. Phone calls go to a voice mailbox that is full. Now I see all the other complaints and realize that I have been scammed, unfortunate because this was a reliable company in the past. I am reporting this as fraud to my credit card company and requesting a refund. Their website should be shut down. The company that is processing their credit card charges should be informed that they are engaging with a fraudulent company.

    Customer Answer

    Date: 02/06/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:12/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our non-profit archaeology group order a rocking screen on August 23, 2023 for a September field project. The website noted that it takes 2-3 weeks to make the screen which would have been cutting it close to our project, but do-able. It is now December 3rd and, while they took our money for the screen and $130 in shipping, there has yet to be a deliverable. Not only have we never received the screen, countless inquires to their "info" email have gone un-responded. The listed phone number always says their voice mail box is full. Stoney Knoll Archaeological ********* **** <***************************************************>?Stoney Knoll Archaeological Supplies ******************************************************************* Thank you for shopping with **. Your order information follows.Order Number:4850 Order Date:Wednesday, 23 August 2023 Order Status:Confirmed

    Customer Answer

    Date: 12/14/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. On August 28, 2023 my husband placed an online order with Stoney Knoll Archaeological ********* *** for an "Open Handled Hand Sifter 1/8" mesh. They state on their website that they were short-staffed and running 4 weeks in production.2. We paid online, via credit card, $104.71 ($61.00 product/$43.71 S/H).3. We purchased an "Open Handled Hand Sifter 1/8" mesh.4. By October we had not received the item purchased. 5. We reached out via the company's email address and phone multiple times to get this issue resolved. 6. Stoney Knoll never returned our phone calls or responded to our email inquiries.7. The order number listed on the invoice we printed out from the sale is #****.8. This issue is not advertising related.

    Customer Answer

    Date: 12/10/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:10/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has not delivered supplies paid for two and a half months ago. Has been contacted multiple times by email with no response at all. Was called to check on order mid-Sept. and was told it would be in mail next day- never happened. Have tried contacting by phone and now no one answers and unable to leave voicemail stating it is full. Asking for the materials I already purchased or full refund.

    Customer Answer

    Date: 11/10/2023

    I have not heard from the business in response to my complaint. I have tried multiple times by phone and the voicemail is also full. I have tried multiple times by email with zero responses. At this point they have just taken my money- Id like the product immediately I paid for months ago or a full refund. 

Stoney Knoll Archaeological is NOT a BBB Accredited Business.

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