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Business Profile

Screen Printing

KDK

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made two transactions with this company one on 9/8/2022 and another 9/9/2022 when checking confirmation it states its still in process and. When trying to call they never got back to me

    Business Response

    Date: 10/20/2022

    The customer called one time 10/19/22 and did not leave a voicemail, it clearly states on my voicemail to send email. The product he ordered was out of stock. And it clearly says on the web page he ordered from that there are delays due to stock. There was no other correspondence from this person other than asking me to ship the order instead of pick up method.

    Customer Answer

    Date: 10/30/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.


    when ordered the website DID NOT tell me that and I would like a full refund in that case for both my orders if they are out of stock 

     

     


    Regards,

    ****

     

     

    Business Response

    Date: 11/01/2022

    At the very top of the website that you ordered from it says there are delays due to stock availability. If you called you would have been instructed to email any inquiries, including cancellation of an order. Which I still have not received anything from you.

    There is no reason for the BBB to be involved in this simple matter of requesting a refund via email.

    Your refund has been processed.

     

KDK is NOT a BBB Accredited Business.

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