Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Midcoast Moving Solutions to move my possessions from ***************, ***** to ********, ********** on September 4, 2023. They sent a charge for this in an email , for $7500.00 back in late July ,The contents of the truck arrived on September 10th I paid them an extra $ *******. as a bonus. Upon checking the furniture the next day, September 11th, I found that ALL of the furniture was damaged and much of it is antique..Tables, chairs and benches as well as tables were gouged and scraped.Most of the upholstered chairs were punctured and the legs scraped.Some of The art works in a 10 drawer flat file were torn and all wrinkled up. I masking for damages only for the furniture.I ask $8500.00 in damages

  Business Response

  Date: 09/25/2023

  Hello *********,

   

  You have registered your complaint against ***** Trust for *********** home of the ************** Herald.  I'm so sorry to hear about your furniture and belongings!  Would you mind marking this complaint as resolved against ***** Trust for Local News?  I do hope you can resolve your issue with the moving company involved.

   

  Best Regards,

  Teela

  Circulation Manager

  ***** Trust for Local News

  ************** Herald, ***************** Morning Sentinel 

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  i
  Regards,

  **************;

   

   

  Customer Answer

  Date: 10/15/2023

  I have not heard from the business in response to my complaint.Please help me to recover my files. and the blanket chest

  I have also discovered that a valuable porcelain *******  lamp is missing.