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Business Profile

Carpenter

Able Two Carpentry and Remodeling, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract and paid a deposit of $2887.90 with ***********************************, owner of Able Two carpentry and home remodeling on June 30, 2023, to remove an old pavilion structure and build a new one. The contract stated work would start July 17th. The Saturday before the start date I was able to get a hold of him and he stated that he would be there Monday and to expect a delivery of materials. Monday came and went with no delivery and no one showing up for the project. On Friday, July 21st I received a letter from his insurance company stating his insurance had lapsed as of July 15th. I tried calling, texting, and emailing him throughout the week and didn't get a response until late Friday evening. He stated he was going to take care of the insurance first thing on Saturday or Monday morning depending on when they were open. At this point, I asked for my money back, but he stated he already purchased materials with it at Ware ****** and I asked him if I called Ware ****** if they could confirm this. He said they could. He also stated he would be here Monday to start the project and the materials would be delivered on Monday also. I stayed home from work in anticipation of this. Monday came and ******* did not come to start the project nor did the materials show up. I called Ware ****** and they confirmed that there is no account under *********************************** or his company Able Two Carpentry and home remodeling. I also called his insurance company, and they had no record of him calling or coming in to resolve the insurance issue. I have called and texted since then and have received no response. I am looking for my deposit back since the project has not yet started and insurance has not been maintained as stated in the contract.

    Customer Answer

    Date: 08/05/2023

    I have not heard from the business in response to my complaint.

Able Two Carpentry and Remodeling, LLC is NOT a BBB Accredited Business.

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