We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Dealers

R.E. Drapeau Appliance & Furniture, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8-19-24; When I bought this product I thought he was going to service it. I asked about the warranty He said a yr. Never told me he did no service work. Yrs ago he did when did prior business with him. He directed me to Whirlpool, this was a long wait then the people said they do not service in my State. Said I would get an e-mail, I never did. Read lots of bad reviews, so I went down & asked for my money ********* take back the machine. He refused & told me again to call *********.

    Customer Answer

    Date: 09/20/2024

    I have not heard from the business in response to my complaint. The business owner told me he does not get involved, that my option is to go stright to Whirlpool. They are sending out a repairman which I am not happy with. I asked for a exchange within the 30 days of buying it. I feel if a major part goes the first time you use it then it is defected. He said along with Whirlpool that first we try to repair it. The ************************* told me that I have no right for him to take it back or exchange it out for another washer. I had to follow the process. However, in my state the people told me at the ********* that the company they are sending me to repair it have had 17 complaints against them for not being good repair people. This upset me. I am a 72 year old senior citizen that saved up for months, I live on a fixed income to get this. My first new washer I have ever bought, so this response has me feeling very discouraged. I paid cash, and feel like after he got my money he was done with helping me. He should of told me he no longer services them. This is an old business which my family is familiar with & he used to. He shlould of told me up front. When I did ask about the warranty he said just call Whirlpool. 

R.E. Drapeau Appliance & Furniture, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.