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Business Profile

Credit Union

Infinity Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Infinity Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Infinity Federal Credit Union has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off a vehicle and I am now being told they cannot release a title because of an error on their end. I have provided documentation to this business from the original lien holder with proof showing that the vehicle was not paid off to the original lien holder *************** This vehicle now has a suspended registration that cannot be fixed until I can show proof of ownership, which is not able to be provided to me from Infinity Federal Credit Union. When I did ask for documentation saying that I had paid this loan in full, I went sent a document with no dates, signatures or information on vehicle. I have spent countless hours regarding this situation. I have called at least 50 times, each time being told someone will look into this and get back to me, no one will get back to me. Most recently I visited the ********* branch on April 13th with all documentation, I was told they were going to send it to another department for review and I would receive a call within a few days. It has been almost a month and I have heard nothing from Infinity Federal Credit Union. This is a very big problem, I held up my end of the deal in paying for the vehicle and I now have no proof of owning this vehicle.

      Business Response

      Date: 05/18/2023

      Attached is the credit unions response to the complaint filed by ***************  Thank you.

    Infinity Federal Credit Union is NOT a BBB Accredited Business.

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