Complaints

This profile includes complaints for Pratt Abbot Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pratt Abbot Cleaners has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pratt Abbot Cleaners

  55 Bradley Dr Westbrook, ME 04092-2013

• 

  Pratt Abbot Cleaners

  420 Alfred St Biddeford, ME 04005-3759

• 

  Pratt Abbot Cleaners

  15 York St Kennebunk, ME 04043-7152

• 

  Pratt Abbot Cleaners

  200 Saco Ave Old Orchard Beach, ME 04064-1334

• 

  Pratt Abbot Cleaners

  109 Cottage Rd S Portland, ME 04106-3610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business lost a $350 shirt that I gave them 2 months ago for cleaning and has stopped returning my calls simply asking them to compensate me for that loss.I am just asking for them to pay back the value of the lost item. It should be quick and easy to solve for an honest business with fair practices..

  

  Business Response

  Date: 06/10/2024

  We have attempted to contact the customer multiple times to address this issue. Specifically, we called him last on Sunday, June 9, and on three other occasions. Unfortunately, there has been a delay in our communication as he tends to wait a few days before returning our calls. We understand the customer is requesting compensation for a missing item. We are prepared to resolve this issue as soon as we communicate directly with him to confirm the details and come to an agreement.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 6, 2022 - Dropped wedding gown off to have cleaned, pressed and sealed. Requested to review dress before pressed and sealed. Told a large backlog of owns. Most likely October before ready. Oct 2022-Feb 2023 - Dress not ready. I indicated I wanted to see the dress to assure it wasn't lost. Feb 21-****** at business (Cottage Rd So Ptld) said she's been emailing me. I haven't received them but have for other articles at Pratt Abbott with no problem. Saw dress on 2/25. Cleaned but very poor condition. I requested them to press and make a repair of a small hole (not Pratt Abbott's fault). Followed up in April 2023 - saw dress on 4/15 - very poor condition. Sent message to responsible employee. She indicated dress would be pressed but it would take time. I requested it look as it did on wedding day on 4/27. Followed up on 5/27 - no response. Followed up on 6/13 - no response. Notified that I would contact BBB if no reply. I requested a manager and none provided. Dress is expensive and concerned it's ruined.

  

  Business Response

  Date: 06/19/2023

  ********************* dropped her daughter's wedding gown off at our Scarborough location last June. At the time of drop off, she was unsure whether or not she wanted preservation (as noted on her intake form). We told her that we could arrange a viewing of the cleaned dress, at which point she could determine whether or not to have it preserved.Preserved dresses are not pressed since they will be folded and placed into boxes. This is an industry standard per the *********** of ******* Gown Specialists. She signed our dress intake form, which states that, Pratt Abbott will put forth our best effort to restore your gown to as like new as possible, however, some stains, tears, and abrasions to the material cannot be restored.
  
  Our wedding gown coordinator, ****** regularly emailed ********************* and other wedding customers that dress cleaning and preservation were taking longer than normal in 2022 due to the huge backlog of Covid weddings. We have records of these communications being sent. Occasionally they do end up in spam folders,as they originate from a different email address than our order-ready notifications. ****** has communicated with the customer via phone call, email,text message, and through our point of sale system. ********************* had a voicemail that was not set up, so we had some barriers to communication.
  
  At the time of the initial viewing of the cleaned dress, ******************** told us that the dress was "very clean" as evidenced by her text sent on 2/25/2023 (attached). Our staff explained to her that it was not customary to press out preserved dresses (as they would need to be pressed again anyway once taken out of the preservation box down the road). We are not sure why ********************* now feels that it was in "very poor condition"during that interaction. She asked for the dress to be pressed out and for a small hole in the top layer to be fixed prior to preservation. She asked to ******* again after the repairs were completed.
  
  Our seamstress repaired the hole to prevent any further damage or tearing. With holes, they cannot always be mended to appear invisible to the naked eye. This is particularly true on a material like a mesh tulle, which cannot be sewed on without leaving marks. Much like scars, you can only hope for less noticeable and mend where damage has occurred.This was explained to the customer both by the counter staff and by our wedding coordinator, *************
  
  Ahead of the second viewing,our general manager personally spent over an hour personally pressing out the dress, which is voluminous and has many, many layers of tulle. ********************* was not charged for this pressing. ****** explained all of this to the customer in the texts provided. We once again asserted the dress was not ruined; the only thing different from the first viewing was that a hole had been stitched up and more of the layers had been hand pressed. We explained that it was lightly pressed free of charge and that it is not our practice to fully steam out a dress to wear-ready condition when it will be folded up for preservation.
  
  The customer said that this was unacceptable and that she wanted the dress to look like it did on her daughters wedding day. ****** replied that we could do a wear-ready press but that we would need to charge for both the pressing and preservation. Pressing out such a complicated dress would take roughly 4-6 additional hours of work on our end. As we are currently in the height of wedding season, we have given priority to cleaning and pressing dresses that brides need for upcoming weddings.
  
  The customer has been notified that the dress will be fully pressed and ready for her to pick up next weekend at the Scarborough store. As she indicated No preservation in this complaint,the dress was not preserved. We cannot reimburse her for the cost of purchase of the dress nor can we cover her bridal alterations, no damage occurred during the cleaning process nor in our care. 

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8th, I used this laundromat. Their electronic service took my money and then froze, causing me to lose said money in their electronic system. The business did not have the cash on hand to reimburse me and assured me a check would be mailed. I have repeatedly contacted the owner who claims a check was mailed in July. As of September 1st, I have received no reimbursement. This is my money that was owed back to me and I did the business a favor by allowing them to pay me back. I need the money I LOANED said business. I do not give a business money for fun. This was my money, it was their electronic service error and I again, did them a favor in stating they could refund my money by mail.

  Customer Answer

  Date: 09/12/2022

  I have not heard a resolution from the business as of Monday, 9/12. I used the Pratt Abbott Laundromat in ****, ***** on 6/8 and their electronic machines took my money without service provided.  The cashier would not refund me, only offered a gift card on their electronic site or a check mailed if I was unwilling to drive to another town for the check that day.  As of 9/12, noone will provide me the reimbursement of 4.65.  Please advise on how to receive my funds that I loaned this business THREE MONTHS ago. 

   

  

  Business Response

  Date: 06/14/2023

  The customer was issued two checks for the refund amount of $4.65. The first one was postmarked 7/11/22 to the address she provided to us and was never cashed. The second was issued and 9/7/22 and hand-delivered to the Forest Ave store by our owner. It was deposited on 9/15/22. 
  
  Several refund options were provided to this customer at the time of the incident. She was offered free starts for other machines or store credit. We do not provide cash refunds immediately. They require the approval of management, which the customer was told at the time. She was told that a manager was working at another store one mile away from the Saco store who could issue her a cash refund on the day of her complaint. ****************** responded that she did not have time to travel there. 

  This BBB complaint was not seen as it was left on a page for *******'s Cleaners in Scarborough, which has never existed as an entity. The initial complaint was addressed to *******'s Cleaners, which has been defunct since 2018.