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Business Profile

Heat Pumps

Quality Comfort Heat Pumps LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heat Pumps.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/05/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company was hired to install heat pump. When the company was giving a quote on the cost they indicated that an electric panel upgrade was necessary in order to install heat pumps and that they subcontracted with an electrician to get the work done. Quote included a total amount for an upgraded panel along with the heat pump installation. The heat pumps were fine, but they did not have the electrician do an electric panel upgrade, they did a bypass, and pocketed the extra money. They didn't offer to refund for the difference, they did offer for the electrician to come back out and do the panel upgrade after I was very upset that the work that we paid them to do was not completed. That was over 3 months ago and now there is a nonresponse. At this point I no longer trust this company and want the difference back for the service/work that I was charged for and NOT provided. I called 4 different electricians in the area each of them were in the range of $70-$90 an hour, or $2400-$2600 for a panel upgrade. We were told we HAD to do the panel upgrade for any service for heat pumps, and then they pocketed the extra money.

    Business Response

    Date: 12/15/2022

    Quality Comfort Heat Pumps LLc is willing to refund customer ***** dollars so both parties can move on from the situation. 

    Customer Answer

    Date: 12/15/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I was charged $**** for electrical work that was not completed. They shortcutted the work and an electrical panel is still needed. This was supposed to be completed at the time of hire, they decided not to have the panel completed without prior authorization or communication to me. At this point I have disputed $2,000 with my credit card company as I have proof the electrician was not there longer then 4 hours. My house has cameras as well as I had someone come in and check on the work being done, who indicated they were done before noon after starting a little after 8. I've contacted 4 electricians in the area all indicating a panel would be in the range of 2400-2700 which is well within the **** quote they gave me. Those same electricians also indicated that the hourly rate would be $75-$95. $500 is more then enough to cover the time of 4 hours worth of work. I will continue disputing the $2000 with my credit card company, and will ensure that I never use this company for any future work they are not trustworthy. The dumb part is the panel would be needed to do the first floor worth of heat pumps, which they knew we were going to do in the up coming year. Now they will be out the business because they chose to take shortcuts and be dishonest. 

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Quality Comfort Heat Pumps LLC is NOT a BBB Accredited Business.

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