We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tax Return Preparation

Hometown Tax and Insurance Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5, 2024, I paid Hometown Tax and Insurance Solutions to prepare and electronically file my Federal and State income taxes. ******************************* is the tax preparer who did my taxes. I provided my banking information for direct deposit. When I picked up my return, I asked ******* if my Federal, *****, and Massachusetts returns were all done and if they were submitted electronically. ******* said yes and that I would be getting $263 from the Federal, $773 from the *****, and $38 from the Massachusetts return. When in early April I still hadn't received any of my refunds, I looked at my paperwork and on the first page I noticed some off things. It said my Federal and Maine returns were filed electronically, but there was no mention of MA. It also said I would be receiving a check for my refund, even though I had provided my banking info for direct deposit. I thought maybe ******* didn't do my direct deposit and that was why I hadn't received my refund because it was coming in the mail. I gave it a couple more weeks thinking my refund was coming in the mail. 6 weeks ago, I received my Federal refund in my checking account even though I gave my savings account information. I thought, ok, maybe now I will also get my state refunds. 3 weeks ago when I still hadn't received my state refunds, I called ******** She said she would look into it and get back to me. I never heard from her. 2 weeks ago, I called and was told she was out of the office that day but she would be in the next day and would call me then. I still never heard from her. I then called last week and had to leave a voicemail. I mentioned how I still hadn't received my refunds, and that ******* was supposed to be looking into it and get back to me but I hadn't heard from her. On Monday, June 17th, I called the state of ***** and was told that there was no return submitted for me. I am still waiting to hear from MA on how to proceed. I want my $125 returned as well as any late penalties I am assessed.

    Customer Answer

    Date: 07/07/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 07/13/2024

    Complaint has been resolved.

    Customer Answer

    Date: 07/17/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

Hometown Tax and Insurance Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.