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Business Profile

Loans

Dirigo Motors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car from this dealership after I bought it i noticed that it handled bad so I put it in my garage and jacked it up and found it had something wrong with the front end so I contacted them and he took his sweet time contacting the garage for repair now the front end is way out of alignment and he said for me to make a appointment and it might only cost me $40.00 and I told him now it needs tires and as far as that he said oh I might have some here my response was I dont feel responsible for the allignment and dont want used tires i pd $7.000 for the car and only had it since Dec ******* all i want is a allinment and tires thats it

  • Initial Complaint

    Date:10/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought car had issues waiting the 30 day warranty told them there was issues with car. They said he was on Vacation a week eventually git an appointment they fix fan but then issues still occurred they didn't believe it was anything serious buy in the end car is loss and I payed 1600 to try an get it fix to find out that. One of my visits to this place he only hooked the code reader to car and didn't fix anything just cleared the codes when something was seriously wrong

    Customer Answer

    Date: 10/29/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******** ****-*****

  • Initial Complaint

    Date:10/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son found this truck online we went to look at it on 10/9 got a purchase order and called the bank on 10/10 got a bank check and went back to Dirigo that afternoon after work. My husband said he thought he felt something on the drive home (51 miles) on Friday 10/13 my son called saying he was hoping to make it to the local garage we use in Gray because the truck was acting up. The owner of the garage stated that he felt the transmission was going. Took it for a test drive said it was impossible to drive it in DRIVE so he put it in MANUAL that was the only way to drive it. He also stated that the transmission fluid has a burning smell. I called Dirigo after my son got home and took me strong the block so I could explain what it was doing. I stated that weve had the trick for three days and that I want a refund they can have their truck back!! **** is the one I was talking with and he refused to buy the truck back. After a lengthy conversation with my son and husband we decided to call them Saturday 10/14 to ask them to fix the truck! I spoke with **** this time and he was all about fixing it, I told him we would get it towed there to prevent any further damage! **** said they would diagnose the truck Monday 10/16. I called Monday about **** left a message, **** called back about 330 stating hes driven it about 30 miles and the truck has nothing wrong with it, that it didnt do anything that I stated other then one hitchso they put shimmy shake into the truck. We were advised to pick up the truck, within the miles of their lot the truck started doing exactly what it had done before

    Customer Answer

    Date: 11/08/2023

    I have not heard from the business in response to my complaint. 
    Picked up the truck on 10/18 after Dirigo had the opportunity to fix the truck, they responded by phone on 10/16 that there was nothing wrong with the truck, within 3 miles of their garage the truck started acting up again.  I have contacted the attorney generals office, BMV inspection unit and the state police inspection division who is inspecting the truck on thirst 11/9 

Dirigo Motors is NOT a BBB Accredited Business.

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