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Business Profile

Catalog Shopping

Johnny's Selected Seeds

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the fall, I purchased a single packet of seeds from the company. During the process, I unclicked everything that I could indicating about joining mailing lists, receiving product offers, etc. I just wanted the seed packet, nothing further. I then did receive promotional emails from the company, which I had to unsubscribe from. At the start of the year, I received a large mail catalog from the company - which they had artificially signed me up for (because the mailing address I got it at was different than the one I had given during my purchase). I then had to call to tell them to take me off the mailing list - that I again did not sign up for - to not receive any further catalogs. Today, I check my mail, 9 days after I had called the company, to find yet another mail catalog in my mailbox. If these catalogs were sent at the same time, they would have arrived at the same time. It appears therefore, that this second unwanted catalog was mailed to me after I had specifically called to get myself removed from the list. Now I have to call a second time. I do not know what this company's problem with consent is, but it's absolutely ridiculous.

  • Initial Complaint

    Date:06/10/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order date, 6/1/2022, order # *******.I ordered 2 packages of seeds from Johnny's Selected Seeds.************** ******* ***** Each one is supposed to contain a minimum of 50 seeds.One package contained 15 seeds, one package contained 30 seeds.

    Business Response

    Date: 06/15/2022

    ***** filed this complaint with the BBB on 06/10/2022 the same day Johnnys received her email reporting that the two packets purchased were short seed.  The email said, I want all my money back because its too late to plant this year, and I want you to also send me more seed for next year.  

    When we make an error, we do everything we can to fix it as quickly as possible as we understand how frustrating it can be we are consumers too. We sent a reply to ***** that same day, asking if she wanted replacement (more seed) or a refund.  We would be happy to do either, it was her choice.  Our 100% guarantee notes, if you are not satisfied with your purchase, we will either replace the item(s) or refund you for the purchase price.  Our records indicate we did hear back from this customer, so we went ahead and sent her replacement seed to receive what was originally purchased. The package is out for delivery today. 

    Customer Answer

    Date: 06/19/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Johnny's Selected Seeds is NOT a BBB Accredited Business.

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