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Business Profile

Pool Contractors

Pool Tech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We called Pool Tech in ******* ***** back in April to inform them that we loss our pool liner over the winter and we need it replaced , We asked to have someone come over to look at it and give us an estimate to have it fixed, so we could put an insurance claim with our homeowners insurance.Someone from Pool Tech came over to look at pool and left. 2 weeks has passed and we haven't heard from anyone from Pool Tech about an estimate, so my wife called them and spoke to someone. They said they ordered it, gave us an estimate and we filed a claim with our insurance company. They asked for $3000.00 down and we paid it.They gave us a number on or position in line because they had other repairs ahead, which we understood.They also told my wife they do liner repairs at the beginning of the season, then they do the installations last, so we wouldn't have to wat too long.Weeks passed so my wife called them again and they gave here the runaround and a new number of the position we were in line and said they were sent wrong liner and said he had to eat the cost ,which wasn't our fault.August came and she called again to ask for either our $3000.00 back or come repair it. The owner told my wife we can't have our money back and they would be here Aug 27th to come repair the liner. Aug 27th they never showed up or called us saying why.We either want our liner fixed or our money back.

    Customer Answer

    Date: 09/19/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************************

Pool Tech, Inc. is NOT a BBB Accredited Business.

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