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Business Profile

Pet Supplies

Custom Glass Terrariums

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid $715 for a terrarium on 6/28/24 from ***** (J ***** ******) of Custom Glass Terrariums (bank statement says AUTOBKS*Suburban Industri207-9318089 ME). He responded within hours or a day or two to my initial inquiries (we interacted via his website, phone, and email), then he completely ghosted me by email, phone, and his company website after the order was placed when I called to check on its progress; the outermost delivery date came and went two months ago. When my wife called from a new number, he promptly picked up, dissembled about the missing tank, said he'd deliver it personally, then ghosted all contact from her. I have requested a refund by email (no reply), now I am reporting this business to the ***, to my bank, etc. This person is clearly running a fraudulent business:J. ***** ****** Business phone: ************ Business cell: ************ ******************************************************

    Customer Answer

    Date: 11/16/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from this business but they are failing to follow through with the transaction. I have reached out multiple times to figure out why my order has been shipped and the owner has just given me a bunch of false promises on shipping dates. At certain times when the owner stated the product would be delivered, nothing would show up. The owner does not send out correct information and will not send order updates for my purchase. I am a disabled veteran and work on a fixed income. I used some of my disability money to make this purchase for a very rare purchase for myself and they are refusing communication.Date of transaction: 10/30/2023 Amount paid: $317.91 Business committed to provide: Building of a custom glass enclosure Nature of dispute: They have failed to provide the product which I purchased from them Have they tried to resolve the problem: No, after multiple attempts to reach out, they now are ignoring my phone calls and messages via their website Order Number: #SHOP1027

    Customer Answer

    Date: 12/30/2023

    I have not heard from the business in response to my complaint.

Custom Glass Terrariums is NOT a BBB Accredited Business.

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