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Business Profile

Building Contractors

Russell’s Contracting, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Russell’s Contracting, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Russell’s Contracting, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted with business for home improvement work. Work began 4/1/2024 and is still not completed. Were told project would take 8-10 weeks. Business never followed the contract. Never provided a timeline or cost updates. Never acquired our signatures on work orders, thereby leaving us in dark. The project manager assigned to us by ********* -- **** ****** -- turned out to be scamming his employer and, by extension, us. He ordered the wrong cabinets for our kitchen and proceeded to put them up in the wrong place. That was mostly corrected. He had us order a fireplace insert that sat on our living floor for 5 months only to discover, upon attempting the install, to be the wrong type. **** ******* then admitted that his company couldn't install what we had and pretty much threw up his hands. We fired ********* Contracting on 12/23/2024. We have an unfinished staircase, two unfinished bathrooms, and, of course, the fireplace to still finish. Add to that a myriad of errors that need to be fixed. And this is after 9 months.This is a shabbily run company and DOES NOT deserve an A+ BBB rating. Attaching that rating to this business reflects very badly on BBB. ********* Contracting will claim that we made too many changes to the project and that's what caused the delays. We did make several changes, but that doesn't explain the ridiculously long delays. The presence of **** ****** does. **** ******* wasn't in the least bit sympathetic about our issues until he and one of his partners came to our condo on 08/05/2024. They were shocked by how little progress had been made on our renovation, but were generally unmoved. The proof is that 5 months later we still have an unfinished project.Please know that ********* Contracting no longer has a presence on Lafayette Rd in ***, **. That had been their showroom and is now Seacoast Kitchen and Bath, a business with no public face or internet presence. ********* still operates out of ****, **.

      Customer Answer

      Date: 02/02/2025

      I have not heard from the business in response to my complaint. What is my next step?

    Russell’s Contracting, LLC is NOT a BBB Accredited Business.

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