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Business Profile

Denturist

Denture Crafters LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint on behalf of my 97-year-old *************************** *****. I am her POA. In early March my mother moved into a nursing home - Seaside ************************************************* - and lost her dentures within the first week. We contacted Denture Crafters to have a new set made. MaineCare gave authorization to Denture Crafters and we began the process on March 28, 2023. The process involved multiple appointments with the final appointment scheduled for July 24, 2023. I had been communicating with the office about the need to have her dentures completed in time for her final trip to visit her family in ****** on August 1st, 2023. When we showed up for her appointment we were told that the dentures were not done and that they would not be completed in time for her trip! This caused an argument involving *************, his office manager, my mother, myself, and a staff member from Seaside. We left the office frustrated and still do not have her dentures 4 months later! Their office refuses to take or return my calls and we cannot go to another denturist until they release her MaineCare approval. This is unacceptable and needs to be corrected asap! Meanwhile my 97 year old mother has no teeth, cannot eat most foods, and her self esteem is deteriorating. It is detrimental for a 97 year old to lose weight and any loss of health, mental or physical, is dangerous. We simply want this business to release the approval so we can move on. The dentures have not been paid for and will not be paid for until she has them in her mouth.

    Customer Answer

    Date: 12/15/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 12/17/2023

    Ok so what patients daughter neglected to tell you is the multiple missed appointments. I dont know whos fault it is ******* ** patients daughter but appointments were missed. If patient made it to appointments as scheduled dentures would have been finished in time. This was the reason for the argument in my office with patients daughter. We have since called Seaside multiple times to schedule  patient with no response. When I get into the office Monday we will contact mainecare so patient can go to another office.  
    Thanks

    *********************************** LD.

Denture Crafters LLC is NOT a BBB Accredited Business.

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