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Business Profile

Hospital

Allegan General Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is nearly impossible to get ahold of. Even simple things like making an appointment are so so difficult. I call over and over and no one answers the phone. They supposedly open at 8:00am but no one answers the telephone. By about 20 minutes after 8a the call waiting finally picks up and the wait begins. I have waited as long as 50 minutes on hold simply waiting for a receptionist to answer. The least amount of time I have waited for someone to answer is about 25 minutes. I am so disappointed with this aspect of this facilitys care. The physicians are great and the nurses/techs are great and yet I still will be leaving this practice due to there inaccessible for even basic needs. This problem started about a year ago and has simply gotten worse over the year. When we joined this facility for our familys care 4 years ago we did not have this problem. Now it is every single time I call either for my internal medicine doctor or our pediatrician the same problem happens. I am literally calling right now and Ive been on hold now for 30 min. I cant trust this business to care for us .

Allegan General Hospital is NOT a BBB Accredited Business.

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