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Business Profile

Car Dealers

Suburban Chevrolet of Ann Arbor

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came here to buy a car for my girlfriend to drive after my car was totalled in a var accident. I am no longer able to drive. I requested for a vehicle that was safe an reliable. Suburban chevrolet of ann arbor did not tell me anything about this truck being in 2 car accidents. I was told the vehicle i bought was never in a car accident by the person who sold it to me at the Suburban chevrolet of ann arbor. Suburban chevrolet of ann arbor lied to me about the vehicles history to get me to sign. I found out it was in multiple accidents.

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2015 Jeep wrangler from Suburban Chevrolet of Ann Arbor Mi. The top is bad and they agreed to replace it. I have a paper stating that. I have contacted many times and no answer. It has been almost two months and still dont have it. The back window it completely faded, unsafe to drive.

    Customer Answer

    Date: 06/25/2024

    I bought a 2015 Jeep from them which I found out its a piece of junk, no **, bad roof, which they gave me new one, brakes are bad, trans sometimes hesitates shifting, and it road walks, also leaking oil on my driveway. My salesman was ******* and he was supposed to trade me back for a 2020 ***** trax. I have called and messaged many times with no reply. I would like to get something I can drive. I told him I could put down $1000.00 with a payment if no more than $400.00. Im 75 years old and living on a small fixed income. I filed before thinking he was going to help me but now he wont even answer my calls or messages. The jeep just sets in my driveway because I have breathing problems and the ** dont work. I just want something that everything works and safe to drive.

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2016 ****** WRX from Suburban of *** Arbor in October of 2022. Within the first month of having the car I noticed the car was leaking tons of oil. I took it to the dealership and at first they refused to take it in. After back and forth (the car was under warranty) they finally took it in. It was there for a month for them to replace an oil cap. This was not the issue. The car has been burning coolant/oil. They failed to complete a full inspection and this car was sold to me this way. I drove the car thinking they fixed the issue. I utilized my warranty as agreed and received this kind of service. Now I am quoted $3,000 to fix an issue I could have had covered under my warranty. This feels illegal. I paid around $20,000 for junk. I cannot believe it is legal for any business to sell products as such. I hope that someone is able to say something before they do this to anyone else.

  • Initial Complaint

    Date:10/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was at the dealership for a brake inspection at the end of September. At that time, it was identified that the brake pads and rotors needed replacement. ******, the service representative, told me this work was to be "warrantied out" as the car has only 7K miles on it since the work was last done on the rotors and pads at the dealership. He told me he would order the parts, they would arrive in about a week, and he would call me to schedule the service. I waited almost two weeks and then texted the dealership 3-4 times without a response. I have since called them twice, left a message, and have not received a response. I tried to schedule a service on-line which the website will not allow me to do. The vehicle no longer feels safe to drive due to the brake issue, and I need the service completed. In reading Google reviews, this lack of responsiveness seems to be a recurrent and significant problem with the service department.

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/30/2023- *********************************** manager was my contact for servicing my vehicle. ****************** made some repairs to vehicles was told to collect fixed vehicle and pay for services on 04/07/2022. Paid total of $1324.02 . Driving home vehicle still having same mechanical issues. Returned vehicle to service right away. The service department tried very hard to find and fix repair vehicle with no luck. I contacted service department on 07/29/2022 and was told to pick up vehicle that it could not be fixed by them. Upon picking up my vehicle I asked about a refund. I was told by service manager refund would take a few as it had to go through billing department. I immediately took Vehicle to another company to be serviced. Upon their diagnosis Video sent to us showing that lock tab broke off throttle body and zip-tied back on by previous mechanic. My vehicle was fixed as well as replacing broken off throttle body part costing me an additional $1274.23. I have tried to contact Suburban Chevrolet service manager by phone at least once a month leaving messages with no return call where my refund is since 07/29/2022. I talked to other staff to resolve getting my refund with them responding that I need to address Service manager With no luck of any kind of communication to help resolve where my refund is. Could you help me to resolve my issue with my refund. Thank you for your assistance 04/30/2023

    Business Response

    Date: 05/22/2023

    This letter was received by Chevrolet of ******* at address ***************************************. Chevrolet of ******* purchased in November of 2023 and has no records of this customer complaint. The complaint was with the previous owners Suburban of Chevrolet. 

    Business Response

    Date: 05/31/2023

    Yes we assumed assets, however we were not aware of this complaint. Customer complaints need to be directed to Suburban of *** Arbor, MI.

Suburban Chevrolet of Ann Arbor is NOT a BBB Accredited Business.

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