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Business Profile

Credit Union

University of Michigan Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally request that you correct inaccuracies in my consumer report related to my account. Specifically, my July 2024 payment history is reported as on-time with TransUnion, but 30 days late with Experian and Equifax. These inconsistencies are negatively impacting my creditworthiness and my ability to purchase a ******* a data furnisher, you are required under the Fair Credit Reporting Act (FCRA) to ensure that all information reported to the credit bureaus is 100% accurate, complete, and up to date. I request that you immediately review and correct all inaccuracies associated with my account to reflect the correct payment history across all bureaus.Please provide written confirmation once the corrections have been made and ensure that my consumer report reflects only verified, accurate information.Thank you for your prompt attention to this matter.

  • Initial Complaint

    Date:03/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    15 U.S. Code 1666b I am contacting you because I have found awesome information that is inaccurate on my credit report.I don't believe these accounts were ever paid late as it is reported. They would not take my remittance coupons. I request that you verify the information and remove any inaccurate information from my credit report as quickly as possible. The item(s) in question are:Creditor Name and Account: ********************** #****** After doing so please provide me with an updated credit report reflecting the changes.Thank you for your time,

  • Initial Complaint

    Date:03/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What purpose does charging me a $30 fee for insufficient funds on an ACH serve? I try to avoid that ever happening but all this is doing is making it that much harder to pay my bills. I've been nailed with four of them recently from business that keep trying the payment and your response is to bury me further? The only thing this fee ****** is my income. I'm now out $120 after your phone rep told me no because I've been screwed by this policy in the past. Please return the fees and reevaluate if these fees are the right thing to do.

  • Initial Complaint

    Date:12/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a payment for a credit card coming out. I had the money to cover the bill. They DIDNT pay the bill AND charged me an overdraft. Between their $30 fee and the $70 in *********** fees, I paid $100. Its impossible to overdraft my account if they didnt pay the bill! I have money in my account STILL! Overdraft is by definition spending more than is in my account, which i obviously havent done.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I already settled with UMCU two years ago, but when I applied for new loans they told me I had a delinquency record on my credit report from them. I did call multiple times by then to ask in goodwill to have them remove the record, they told me as long as I could pay off the balance, they would take it off. However, the late payment record is still there. Could you please help me solve with them the issue? Thanks.

    Customer Answer

    Date: 09/09/2022

    Hi the issues has been resolved. We can close the case, thanks. 

    Regards,

    *********

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