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Business Profile

Drug Abuse Information

Workit Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Abuse Information.

Complaints

This profile includes complaints for Workit Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Workit Health, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint due to a serious health situation of opiate depence and myself being with this company for almost 3years doing a great job helping me along my way to staying of opiates.There are limited resources in my area to help treat outpatients with this problem and now suddenly without notice I have been discharged as of May17,2023 as they have decided not to accept ******** they have been accepting my insurance provider am better health wich started out as non ******** insurance on my behalf..Now I am pressed to find the ************ IN MY AREA. AND AFRAID OF GOING INTO A BAD WITHDRAW OR RELASP

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I seen a counselor yesterday 9-1-22 and he told me I could either wait on my urine tests to come in the mail or I could go buy a urine test and they could get me my prescription by today so I went and spent almost $50 on a urine test and now I'm being told I have to jump through more hoops because it's "state law" so I asked them to give me the money back that there employee told me to go spend and was giving me false information

      Business Response

      Date: 09/07/2022

      Hi *****,

      Thank you for reaching out. We are very sorry to hear about the issues that you've had with our program and the confusion around drug testing. ******** law requires that our members see a counselor first, but all members who wish to start medication also need to see a medical provider for a second appointment before receiving a prescription. We understand how frustrating these requirements can be, and we are working to make sure that any miscommunication you experienced doesn't happen again. Our drug testing coordinator has reached out to you via phone and email. Please feel free to reply to him or email us at ********************************** so that we can try to make this right.

      Best,
      Workit Support

      Customer Answer

      Date: 09/07/2022

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      I tried to go ahead with services and the provider I spoke with was very rude so I hung up now they are telling me I can't receive a refund because I hung up on the provider I only did that because she was belittling me and telling me I was over reacting which I feel I had the right to do because the company lied to me to get more money out of me 
      Regards,

      *************************

    Workit Health, Inc. is NOT a BBB Accredited Business.

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