Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12th 2025, I contacted Michigan Natural Gas to inquire about the high energy rates that they were charging me. I also asked how they became my supplier as I had never signed up with them. They told me that they had purchased my contract from real g energy. We'll, I had never renewed any contract with ******. When I told them I wanted to cancel, they said I would owe a $50 cancelation fee even though I have no contract with anyone.

  

  Business Response

  Date: 03/19/2025

  The customers account was enrolled with another supplier on July 20, 2015, and was later acquired by Michigan Natural Gas.
  On March 12, 2025, the customer contacted ********************** requesting cancellation. We reviewed the contract terms and conditions with the customer and assured the customer that the enrollment could be cancelled, however a $50 early termination fee would apply. During the call, the customer was made aware of alternative rate options available to him through Michigan Natural Gas. However, the customer chose to proceed with cancellation. The cancellation was confirmed with Semco on March 14, 2025.
  On March 13, 2025, MNG received notice of BBB Complaint # ********. The terms and conditions of the original agreement are valid. The customers current contract was not set to expire until April 1, 2026. However, as a goodwill gesture, we have decided to waive the early termination fee.
  
  Please let us know if you need additional information concerning this matter.
  Sincerely, 
  Michigan Natural Gas
  Quality Control and Compliance
  ************
  
  
  

  Customer Answer

  Date: 03/24/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]On March 12th, 2025 I contacted Michigan Natural Gas to inquire why I was being charged over double the cost of gas rate as Semco Energy. The representative told me that *** had purchased my account from ********************** some time ago. She told me that since I no longer had a contract I was being charged a rate as a month to month customer. She told me that I could lock in a rate of .299 if I would sign up for a contract. I decided not to accept this proposal because I felt I could not trust a company that would arbitrarily double my rate for no good reason. I decided to go with *****. When I called back to cancel. the new representative told me that suddenly, magically I had a contract that didn't expire for another year.She told me there would be a $50 early cancellation fee. Now, this is complete BS and they know it. I asked her to send me a copy of my contract and she never did because they don't have one. Now *** is saying they will waive the fee out of their good graces. I reject this premise. This is like a thief telling me I can keep my $50 that they were trying to steal from my wallet when everyone started looking at them.
  Regards,
  
  ****** ******

  

  Business Response

  Date: 04/07/2025

  In response to the customers allegations, we would like to clarify that at no point during our communication was Mr. ****** informed that he was not under contract. We clearly explained the terms of his original agreement, which was valid through April 1, 2026, and offered to provide proof of enrollment. Unfortunately, Mr. ****** declined this offer.
  We proceeded with the cancellation of his account, and the cancellation was confirmed with the utility on March 14, 2025. As a gesture of goodwill, we also waived the $50 early termination fee.
  We sincerely regret the customer was not satisfied with the *** Program. Michigan Natural Gas will continue to monitor our sales and customer service processes to improve the customer experience.
  
  Please let us know if you need additional information concerning this matter.
  Sincerely, 
  Michigan Natural Gas
  
  

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  about 2 weeks ago a man claiming to be with "DTE" came to my home and requested to see my bill. once i brought it to him, he showed me the current rate , then claimed he'd be able to lower me rates. all i had to do was sign a paper, right? no, it was too good to be true. just today i recieved a phone call and text confirming my signing up for service from "Michigan Natural Gas". i did not willingly sign up for this. i cannot get ahold of anyone on the number they provided me. its all very suspicious now in hindsight. so i check their business on the BBB. the same thing is happening to other people! i've never heard of this company before the phone call and text i recieved today. this is a shady business getting you to sign up for their service under FALSE pretenses. i could only email them and refuse their service at this point

  

  Business Response

  Date: 01/27/2025

  The customers account was enrolled with ********************** on January 13, 2025, after speaking with an in-person sales representative. A welcome letter and terms and conditions of the contract were mailed to the customer after enrollment. On January 22, 2025, a Quality Control call was made to the phone number on file from the *** ************************** to ensure the customer was satisfied with the enrollment process and to ask if there were any questions regarding the Program. On this call, the *** toll-free number is given so the customer may call back with any questions or concerns.
  On January 22, 2025, the customer sent an email to ********************** **************** requesting cancellation. Per the customers request, the enrollment with ********************** was cancelled. The cancellation was confirmed with *** on January 24, 2025. An email confirming the cancellation was sent to the customer.

  
  On January 23, 2025, *** received notice of BBB Complaint #********. Michigan Natural Gas contacted the customer regarding the issues detailed in the complaint on January 24, 2025. Unfortunately, Michigan Natural Gas was unable to speak with the customer and as of this response, we have not received a return call from the customer.

  
  ********************** has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. ********************** provides all in-person sales representatives with vests and badges that display the Michigan Natural Gas logo, and all representatives are required to show them when interacting with potential customers. Additionally, the contract signed by the customer includes the ********************** name and logo in increased font size at the very top of the contract and is signed by the customer stating that the customer understands that he is switching his account to **********************. 

  
  Regarding the customers allegation that he was unable to speak with a Michigan Natural Gas account manager on January 22, 2025, we would like to sincerely apologize for the inconvenience. Michigan Natural Gas takes pride in having a live account manager answer all customer service calls during business hours.

  
  Please let us know if you need additional information concerning this matter.

  
  Sincerely,
  Michigan Natural Gas
  Quality Control and Compliance
  ************

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 6:10 PM Tuesday November 19, two females dressed in Utility clothing (vests, hard hats, etc.) approached our house and indicated that they worked for "Michigan Gas." They requested that we check our most recent gas bill from Michigan ************* to see if the gas billing rate had been corrected. The flashed IDs but we did not do a close-up inspection. I inquired why *** would need to send workers to individual homes. They indicated it was the result of a billing error and requested our email address and asked us to sign their mobile device, We then received a text from **************************, requesting us to check, verify, and sign for our plan changes. The contact received was from TPV360 which is an apparent software company based in ***** and the phone could not be reached. It is obvious that based on the dress, presentation of IDs, and failure to disclose who they are actually employed by, clearly show this was an attempt to impersonate a utility worker in violation of MI Public Act 159. I called the company and they removed me and several others from their contact list. They indicated they would coach their employees behavior. However, I have since seen them continuing this practice throughout our neighborhood. Previous complaints by numerous others were resolved with a promise that they would provide information that they are only an alternate gas supplier that has variable rates and cancellation fees. They do not represent any regulated utility.

  

  Business Response

  Date: 12/03/2024

  The customer spoke with an *** sales representative on November 19, 2024, about enrolling in the Gas Customer Choice Program. Afterward, the customer contacted ********************** outside of business hours, both by phone and via email, requesting the cancellation of the recent enrollment. Per the customers request, the customer information was flagged in our database to ensure the customer information would not be processed for enrollment.
  On November 20, 2024, a Michigan Natural Gas Quality Control Manager placed a call to the customer to gather more information regarding the experience with the authorized sales representative and the customers decision to cancel. The customer indicated that the sales representative's Hi-Vis vest led them to believe the representative was associated with the utility company.We clarified that agents wear an approved uniform, including a Michigan Natural Gas vest and badge that clearly states the agent works for Michigan Natural Gas.The customer confirmed the representative wore a neon vest and badge but was unsure of the branding on either. The customer further stated that while the agents did not explicitly identify themselves as being from Michigan Gas and Utilities, he felt it was unclear whether they were representing a third party.Michigan Natural Gas apologized for any confusion and assured the customer that the enrollment would not be processed.
  Michigan Natural Gas has terminated the agent associated with enrollment. Michigan Natural Gas takes all compliance issues seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are met.
  
  Please let us know if you need additional information concerning this matter.
  Sincerely,
  Michigan Natural Gas

  Customer Answer

  Date: 12/03/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  I specifically asked why *** would need to send their employes into the field when they could just correct the bills. They had a specific question regarding *** and did not declare they were not representing them directly. They directly implied they were representing them because many lost or didn't receive the notification letter. This is trained behavior and is not acceptable. There are many complaints in the BBB database for the same behavior from this company. The MI Attorney General had to put out a warning regarding this.  If they were legit they would identify their company as an alternative gas supplier that might be able to save them money by... That approach would take 1 minute to explain. If forwarded this complaint to ***,  the State Attorney General, and **************************** to pursue legal action they may feel is appropriate.
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:11/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative came to our house, spoke with us about switching gas service. We had reservations about switching and did not sign a contract with Michigan Natural Gas. Roughly a week later we recieved a letter in the mail that reads, "Thank you for choosing Michigan Natural Gas...". I will reiterate, we did not sign a contract with them. We called them and the representative we spoke with stated that they had a signed contract on file. The representative's only response was that she would close our account. If we had not been paying attention and caught this before 30 days, we would have been forced to pay a $50 termination fee to Michigan Natural Gas.Additionally, when we spoke with Michigan *** Utilities, they required security information before making changes to our account, ********************** did not, which adds a significant risk of a random person shutting off gas service to someone else's home.

  

  Business Response

  Date: 12/06/2023

  The customers account was enrolled with Michigan Natural Gas on 11/14/2023, after speaking with an in-person sales representative. A welcome letter and terms and conditions of the contract were mailed to the customer after enrollment. On 11/16/2023, a Quality Control call was made to the phone number on file from the ****************************** to ensure the customer was satisfied with the enrollment process and to ask if there were any questions regarding the Program. On this call, the *** toll-free number is given so the customer may call back with any questions or concerns.
  The customer contacted ********************** outside of business hours on 11/24/2023. On 11/27/2023, *** returned the customers call and left a voice mail. 
  The customer contacted ********************** on 11/30/2023 requesting cancellation. According to the call notes, the customer acknowledged speaking with a ********************** sales representative but was unaware of signing a contract. We apologized for any inconveniences and assured the customer that the account had been cancelled without penalty. The cancellation was confirmed with *** on 12/1/2023.
  On 11/30/2023, *** received notice of BBB Complaint #********. On 12/1/2023, Michigan Natural Gas contacted the customer regarding the issues detailed in the complaint. Unfortunately, Michigan Natural Gas was unable to speak with the customer and as of this response, we have not received a return call from the customer. 
  ********************** takes all compliance issues seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are being met.
  
  Please let us know if you need additional information concerning this matter.

  
  Sincerely, 
  

  Michigan Natural Gas
  

  **************

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I firmly reject their response. It does not make any mention of my specific complaint, nor does it address any corrective steps being taken to avoid having consumers' signatures be added by the company (and/or it's representatives) to contracts.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone from this company came to my house said they were from DTE and that I needed to give him my bill and it wasnt optional. He then proceeded to have me hand him my phone and he typed my info for an application I never even knew about. Once I read it I said no, and the salesmen continued to push. The company is clearly directing its employees to win over gullibe people and I will be filing an attorney general complaint as wel.

  

  Business Response

  Date: 11/08/2023

  On November 2, 2023, Michigan Natural Gas received notice of BBB Complaint # ********. Michigan Natural Gas has not contacted the customer as requested. ********************** has placed the telephone number provided in the complaint on our internal Do Not Call list and placed the customers address on our internal Do Not Solicit list.
  Michigan Natural Gas does not have record of the name or phone number being associated with a Michigan Natural Gas enrollment. Therefore, the Michigan Natural Gas ************************** would like to speak with the customer regarding the issues detailed in the complaint. We encourage the customer to call our *************************** so we may gather more information on the experience with the agent and address any compliance issues. 
  We ask that the customer reach out to our **************** Team at our toll-free number at their earliest convenience, **************. Michigan Natural Gas takes all compliance issues seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are being met.
  Please let us know if you need additional information concerning this matter.
  Sincerely, 
  Michigan Natural Gas
  
  

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trying to come to your door and change your gas company without your consent. They are claiming they are the state of Michigan.

  

  Business Response

  Date: 10/02/2023

  On September 27, 2023, Michigan Natural Gas received notice of BBB Complaint # ********. On October 2, 2023, Michigan Natural Gas contacted the customer regarding the issues detailed in the complaint. Unfortunately, Michigan Natural Gas was unable to speak with the customer and as of this response, we have not received a return call from the customer. 
  ********************** does not have record of the name or phone number being associated with a Michigan Natural Gas enrollment. Therefore, the Michigan Natural Gas ************************** would like to speak with the customer regarding the issues detailed in the complaint. We encourage the customer to call our *************************** so we may gather more information on the experience with the agent and address any compliance issues. 
  We ask that the customer reach out to our **************** Team at our toll-free number at their earliest convenience, **************. Michigan Natural Gas takes all compliance issues seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are being met.
  Please let us know if you need additional information concerning this matter.
  Sincerely, 
  Michigan Natural Gas
  ************

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week a man came to my door claiming to be able to lower my gas bill. When I expressed that my bill wasn't expensive, he asked to see my bill. He said "we can definitely lower your bill, you just have to sign here." I was not in a good state due to pain medication from an injury and went along with him expecting an explanation, but it did not come, he took my signature and left. I had no explanation of what was happening, and felt blindsided. I didn't even get told the name of the company. I didn't have any clue what had happened until I got a call today from Michigan Natural Gas thanking me for switching to them. I feel like I've been tricked into something. This is despicable.

  

  Business Response

  Date: 09/06/2023

  The customers account was enrolled with Michigan Natural Gas on August 29, 2023, after speaking with an authorized sales representative. A welcome letter and terms and conditions of the contract were mailed to the customer after enrollment.
  On September 1, 2023, Michigan Natural Gas placed a quality control call to the customer to confirm the customer was satisfied with the enrollment process and to ask if there were any questions regarding the enrollment. The Michigan Natural Gas toll-free number is given on this call so the customer may call back with any questions or concerns.  

  
  Michigan Natural Gas received notice of BBB Complaint # ******** on September 5, 2023. On September 5. 2023, Michigan Natural Gas contacted the customer regarding the issues detailed in the complaint. Unfortunately, the customer abruptly ended the call. ********************** received no further response from the customer. Due to receiving the complaint, the customers enrollment with Michigan Natural Gas has been cancelled. 

  
  In regard to the customers allegations pertaining to the agent misrepresenting themselves, agents marketing on behalf of Michigan Natural Gas wear an approved Michigan Natural Gas uniform and a badge that clearly states the agent works for Michigan Natural Gas. Additionally, the contract signed by the customer includes the ********************** name and logo in increased font size at the very top of the contract and is signed by the customer stating that the customer understands that she is switching her account to **********************.

  
  Michigan Natural Gas takes all compliance issues seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are being met.
  Please let us know if you need additional information concerning this matter.

  
  Sincerely, 

  Michigan Natural Gas
  

  
  

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their salesman came to my house claiming to be from DTE and said my bill was going to double but they are going to make it so it doesnt they asked me for my information and when I gave it to him he said he was going to send a text to verify the information and when I got it he told me to sign to verify my info when I read the terms it mentioned switching suppliers from dte. When I asked he told me that I would still be with dte I decided to end the interaction then and checked into it more and they are a separate company and not dte.

  

  Business Response

  Date: 08/10/2023

  On August 7, 2023, MNG received notice of BBB Complaint #********. On August 9, 2023, Michigan Natural Gas contacted the customer regarding the issues detailed in the complaint. Unfortunately, Michigan Natural Gas was unable to speak with the customer and as of this response, we have not received a return call from the customer. We encourage the customer to call our *************************** so we may gather more information on the experience with the agent and address any compliance issues. 
  
  In regard to the customers allegations pertaining to the agent misrepresenting themselves, agents marketing on behalf of Michigan Natural Gas wear an approved uniform, including a Michigan Natural Gas vest and a badge that clearly states the agent works for Michigan Natural Gas. Agents are also required to provide each potential customer with a ********************** card that displays our logo and our toll-free number.
  
  Please let us know if you need additional information concerning this matter.

  
  Sincerely, 
  

  Michigan Natural Gas
  

  
  

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gentleman wearing identification and clothing from Michigan Natural Gas came to my door and told me that there was some kind of error with consumers energy and I'm being charged too much for my natural gas. He was offering to fix the problem. After he left I came to realize what he was doing was signing me up for an alternative supplier for my home's natural gas. This was not made clear to me in our conversation, in fact he made it seem like he was doing something routine on behalf of consumers energy.

  

  Business Response

  Date: 07/27/2023

  The customer spoke with a ********************** sales representative on 7/22/2023 about enrolling in the Gas Customer Choice Program.

  
  On 7/22/2023 the customer sent an email to ********************** **************** requesting cancellation. Per the customers request, the customer information was flagged in our database to ensure the customer information would not be processed for enrollment. On 7/24/2023, an email confirming the cancellation was sent to the customer.

  
  On 7/24/2023, MNG received notice of BBB Complaint # ********. On 7/24/2023 and again on 7/26/2023, Michigan Natural Gas placed a call to the customer to gather more information regarding the experience with the authorized sales representative and the customers decision to cancel. Michigan Natural Gas was unable to speak with the customer and as of this response, the customer has not returned a call to our customer service department.

  
  The agent associated with the enrollment has been retrained on compliance. Michigan Natural Gas takes all compliance issues very seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are being met.
  
  Please let us know if you need additional information concerning this matter.

  
  Sincerely,

  
  Michigan Natural Gas

  ************

  Customer Answer

  Date: 07/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/22/23, I went outside to water my plants, and a man wearing a reflective gas company vest was standing on my porch. He said he was from my gas company (Michigan *** Utilities) and they were going around to review the rate changes I would be seeing on my upcoming bill. He had a sample Michigan *** Utilities bill with him and said he would show me on my bill the line items that would be changing. He confirmed my address and phone number and copied down my account number from the bill. He said I would be getting a confirmation text to acknowledge that he informed me of the rate change, which I got and marked accept. I should have been more suspicious, but I am almost nine months pregnant and was in a hurry to get back to a meeting. When I went back in the house, I had an email saying that I had agreed to transfer my service to Michigan Natural Gas. I immediately called the company, and they said they would put a block on the application, but I got no confirmation in writing. The fact that this company has representatives posing as workers of another company and lying to people is completely wrong, and they need to be stopped. I have already confirmed with my gas company that I will not be switching, but I would like confirmation in writing from Michigan Natural Gas that this application was blocked.