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Business Profile

Auto Manufacturers

Audi of America

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Audi of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Audi of America has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Monique N

      Date: 05/02/2025

      I purchased a Certified Pre-Owned 2020 Audi Q5 in April 2022. From the start, I experienced severe oil consumption issues, which remain unresolved despite multiple service visits and oil consumption tests. In January 2025, the vehicle was in the shop for nearly 3 months. Less than 3 weeks after getting it back, the same issues returned — and now there are also shaking issues during acceleration, likely related to the transmission or transfer case (per dealership diagnosis as of April 25, 2025).
      Despite the "Certified" label, Audi sold me a vehicle with clear, ongoing mechanical problems, and corporate support has been completely lacking. My buyback requests were denied even though the issues were clearly documented while under warranty. Audi had multiple opportunities to fix this correctly — and failed.
      Worse, Audi’s regional rep ******* has been completely unresponsive. No updates, no outreach, nothing. He’s supposed to represent Audi and support cases like mine, but his inaction speaks volumes. It's clear he has no interest in resolving issues — just collecting a paycheck.
      Audi’s CPO program is misleading, and the corporate team is quick to point to mileage and warranty expiration — while ignoring that they failed to resolve the issues while the car was still covered. I bought a CPO vehicle in good faith. Instead, I received a defective car and a corporate team that dodges responsibility at every turn.
      I'm requesting a full buyback or final resolution. Audi has had more than enough time to make this right and has refused to take meaningful action.
      This is not how a “premium brand” should treat its customers.

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